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Service Advisor at Acko Drive Service Centre, Bengaluru
Bengaluru, Karnataka, India · Full Time
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- Experience
- 2–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 5 hours ago
- Work mode
- In office
- Education
- Graduate or Diploma in Automobile/Mechanical Engineering
- Resume
- Required to apply
Where you'll work
Job description
About Us
ACKO Drive is dedicated to creating a streamlined car ownership experience that encompasses vehicle purchase, upkeep, repairs, and resale. They are establishing a network of multi-brand service centers with standardized operating procedures to consistently deliver outstanding customer experiences.
Role Overview
The Service Advisor represents ACKO at the Drive Service Centre located at Kudlu Gate, Bengaluru. This position entails managing customer engagement, overseeing workshop activities, and ensuring top-quality service outcomes.
Primary Responsibilities
- Serve as the initial customer contact to assess service requirements.
- Offer expert guidance on vehicle repairs, maintenance, and preventive care services.
- Create and manage job cards, monitor service progress, and ensure vehicle deliveries are on schedule.
- Collaborate efficiently with workshop and parts teams to maintain service workflow continuity.
- Ensure clarity and transparency regarding service costs, timelines, and necessary approvals.
- Enhance customer satisfaction through effective issue resolution, manage escalations, and nurture long-term customer relationships.
- Meet targets related to upselling and cross-selling value-added services and preventive maintenance packages.
Qualifications and Experience
- Graduate or diploma holder in Automobile or Mechanical Engineering is preferred.
- Possess 2 to 5 years of professional experience as a Service Advisor within car OEMs or multi-brand service workshops.
- Experience managing both vehicle service and bodyshop operations is required.
- Excellent communication and interpersonal skills with a strong customer-first approach.
- Familiar with job card management systems, billing processes, and adherence to standard operating procedures.
Performance Indicators
- Customer satisfaction measured by Net Promoter Score (NPS).
- Turnaround time efficiency.
- Effectiveness in upselling and cross-selling initiatives.
- Customer retention and repeat business rates.