Motor Claims Handler - Service Advisor or Bodyshop Advisor
Bengaluru, Karnataka, India · Full Time
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- Experience
- 1–5 yrs
- Salary
- INR 400,000 – INR 750,000 / year
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- In office
- Education
- Diploma or B.Tech/B.E. in Mechanical, Mechatronics, or Automobile Engineering
- Eligibility
- Diploma in Mechanical Engineering, Mechatronics Engineering, Automobile Engineering; or B.Tech/B.E. in Automobile or Mechanical Engineering holders can apply.
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
This opportunity is tailored for professionals with backgrounds as Service Advisors, Bodyshop Advisors, Warranty Claims handlers, or those experienced within automobile workshops. The primary focus is on managing motor insurance claims, overseeing the process from claim notification through to final settlement.
The position involves close coordination between customers, garages, surveyors, and internal teams to facilitate efficient claim processing. Responsibilities include evaluating repair quotes, inspecting vehicle damage via images and documentation, guiding customers on claim procedures, and providing continual assistance throughout the claim and repair lifecycle.
Candidates must possess solid customer service skills, fundamental technical knowledge of automobiles, and the capability to liaise effectively with repair facilities and insurance stakeholders.
Key Responsibilities
- Manage motor insurance claim cases from initiation through to closure
- Coordinate communication between customers, garages, surveyors, and internal departments
- Analyze repair estimates and assess vehicle damage via photographs and paperwork
- Provide customers with support and updates regarding their claim status
- Follow up on pending documentation and claim approvals to avoid delays
- Ensure claims are processed smoothly and settled in a timely manner
- Advocate for the benefits of network garages to enhance customer satisfaction
Preferred Candidate Background
- Experience as a Service Advisor
- Experience as a Bodyshop Advisor
- Previous work in Warranty Claims handling
- Familiarity with Automobile Workshop Operations
- Exposure to Motor Insurance Claims processing
- Experience in Dealer Aftersales services
Eligibility Criteria
- 1 to 5 years of relevant professional experience preferred
- Basic knowledge of automobile repair processes and insurance claim handling
- Strong communication and customer handling skills
- Fundamental computer literacy
Work Schedule and Location
- Location: Silk Board, Bangalore
- Working Hours: 9:30 AM to 6:30 PM
- Work Days: 6 days per week
- Weekly Off: One rotational weekly day off