Service Advisor
Mohamed Yousuf Naghi Motors – Official JLR Retailer in KSA
Riyadh, Riyadh Province, Saudi Arabia · Full Time
Be the first to apply
- Experience
- 2–4 yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Education
- Bachelor's degree
- Resume
- Required to apply
Where you'll work
Job description
About the Role
We are looking for a dedicated Service Advisor to join our exclusive Jaguar Land Rover dealership in Riyadh, Saudi Arabia. This position involves delivering superior customer experiences by managing the service and repair workflow, optimizing workshop performance, and maintaining the highest standards of quality and customer satisfaction.
Key Responsibilities
- Oversee the entire repair order lifecycle from scheduling appointments through to vehicle delivery.
- Collaborate effectively with workshop technicians to maintain smooth operations and ensure timely completion of repairs.
- Generate precise repair cost estimates and secure customer approvals prior to work commencement.
- Keep customers informed with regular status updates during the repair period.
- Strive for high first-time-fix rates to reduce repeat work.
- Advocate for additional services and maintenance plans when suitable.
- Work closely with Parts and Warranty divisions to facilitate prompt repair processes.
- Handle and resolve any customer concerns professionally to uphold premium satisfaction levels.
- Meet workshop performance targets including labor sales, productivity, efficiency, customer satisfaction index (CSI), and client retention.
Required Qualifications and Experience
- A bachelor's degree in Business Administration, Mechanical Engineering, or related disciplines.
- Two to four years of relevant experience in automotive service advising or workshop management.
- Preferred experience includes working with luxury automotive brands, especially Jaguar Land Rover.
- Excellent communication and customer service capabilities.
- Proven ability to multitask and perform under fast-paced conditions.
- Solid knowledge of automotive repair processes and workshop operations.
Preferred Skills
- Customer Relationship Management (CRM)
- Expertise in Automotive Service Advising
- Workshop Operations Management
- Repair Order Handling
- Upselling and Revenue Enhancement
- Critical Problem Solving
- Effective Time Management
- Teamwork and Collaboration
- Attention to Detail
- Proficiency in Microsoft Office Suite
- Experience with Dealer Management Systems (DMS)
Why Join Us?
Become an integral part of a prestigious Jaguar Land Rover dealership committed to delivering luxury customer experiences and maintaining operational excellence.