Service Administrator

About the Role

Cooke Howlison Toyota is seeking a dedicated Service Administrator to join their After Sales Team in Dunedin. This is a full-time, onsite position contributing to exceptional customer experiences. The role involves coordinating various administrative tasks to support the service department and ensure smooth operations across four Toyota sites.

Responsibilities

• Coordinate windscreen fitments for customers.
• Process warranty claims accurately.
• Manage staff training schedules and enrollments for technicians and advisors.
• Conduct process audits to ensure efficiency.
• Handle invoicing and payment processing.
• Oversee Health and Safety controls for multiple locations.

Requirements

• Proven customer service experience.
• Excellent communication and interpersonal skills.
• Outgoing personality and a positive, 'can-do' attitude.
• Strong administrative capabilities.
• Proficiency in computer applications.
• Exceptional attention to detail.
• Must possess a valid NZ work visa.
• Ability to pass a pre-employment drug and alcohol test.

Perks

• Opportunity to advance your career within Otago's largest automotive group.
• Comprehensive training and support programs provided by Toyota.
• Excellent working conditions.
• Join a leading motor vehicle dealership.

Eligibility

This role is open to individuals with a strong customer service background and administrative skills. While industry experience is beneficial, it is not essential as full training will be provided. Attitude and enthusiasm are prioritized over prior experience. Applicants must hold a valid NZ work visa and be willing to undergo a drug and alcohol test.

Education Required

Not specified, but strong administrative and computer skills are essential.

Skills

• Customer Service
• Administration
• Warranty Processing
• Invoicing
• Scheduling
• Health and Safety Compliance
• Communication Skills
• Attention to Detail
• Computer Proficiency
• Process Auditing