Senior Test Manager

Role Overview

We require a seasoned Senior Test Manager to oversee a large-scale, multi-country quality assurance managed services project within the telecommunications sector. This senior leadership position involves managing a team of approximately 30 to 32 QA professionals distributed across several locations. The role entails supervision of functional, regression, automation, and performance testing activities, collaborating closely with business units, engineering, operations, program teams, vendors, and senior client stakeholders. Ideal candidates will bring robust testing expertise combined with proven leadership, client engagement, and sound judgment under tight delivery timelines.

Key Responsibilities

• Take full ownership of the QA engagement, encompassing test strategy development, planning, execution oversight, governance, reporting, and ensuring release readiness.
• Manage and lead a diverse team of about 30–32 QA professionals spread across multiple countries and delivery centers.
• Set clear priorities, define ownership, and coordinate across teams, geographical locations, and different time zones to ensure seamless delivery.
• Establish and enforce approaches covering functional, regression, automation, and performance testing domains.
• Analyze test coverage, monitor defect patterns, assess delivery risks and dependencies, and confirm release preparedness.
• Lead or coordinate client governance meetings and provide transparent communication on delivery status, potential risks, and expert recommendations.
• Collaborate with business, engineering, operations, program teams, and external suppliers to resolve issues and manage dependencies.
• Champion enhancements in automation coverage, boost testing efficiency, strengthen quality gates, and promote continuous testing methods.
• Develop leadership skills among test leads and enhance leadership capabilities across the engagement.
• Identify and implement practical, governed AI applications to improve test design, analysis, automation, or overall delivery efficiency.
• Drive measurable improvements in production quality, regression test reliability, release predictability, and service performance metrics.

Experience and Skills Required

• A minimum of 10 years' experience in software testing or quality engineering, or equivalent experience through complex QA leadership roles.
• Proven expertise managing large-scale enterprise testing programs or QA-managed services projects.
• Familiarity with telecommunications sector, including telecom platforms, services, or customer journey knowledge.
• Experienced in leading sizable, geographically dispersed QA teams.
• Strong practical understanding of test strategies, functional and regression testing, and automation control.
• Good grasp of performance testing methodologies and non-functional quality risk management.
• Demonstrated ability to manage relationships with senior clients, business partners, and delivery stakeholders effectively.
• Clear communication skills to articulate quality risks, trade-offs, and release guidance.
• Proficient people management capabilities including delegation, coaching, and escalation handling.
• Confident in raising concerns and constructively challenging decisions when product quality or customer impact is at risk.