Senior Strategic Partner Manager

About the Role

Spotify is reshaping the audio industry by revolutionizing how users discover, experience, and enjoy music and podcasts. The Distribution Partnerships team plays a vital role in expanding Spotify's reach by collaborating with strategic partners to boost user acquisition, engagement, and retention through dynamic distribution partnerships and innovative marketing efforts.

As a Senior Strategic Partner Manager, you will be responsible for managing a portfolio of key global partnerships to maximize mutual value for Spotify, its partners, and millions of users worldwide. You will work closely with Business Development, Product, Marketing, and Operations teams to launch new partnerships, enhance existing ones, and spot growth opportunities accelerating Spotify’s expansion.

Key Responsibilities

• Oversee the entire lifecycle of strategic partnerships, from post-signature management through renewals or closure, collaborating with cross-functional teams.
• Act as the primary liaison for assigned partners, cultivating strong, trusted relationships and ensuring exceptional partner satisfaction.
• Lead the execution of partner launches by coordinating timelines, managing operational tasks, and swiftly resolving any challenges.
• Conduct regular business reviews, performance evaluations, and strategic planning sessions to deepen partner engagement.
• Work alongside partners to design and optimize marketing campaigns that raise awareness, drive user acquisition, and support conversion from free to premium users.
• Identify opportunities to grow current partnerships and facilitate the rollout of new products and services.
• Collaborate with Product Operations to propose feature improvements and process enhancements that streamline partner management at scale.
• Analyze marketing campaigns, customer trends, and business metrics to provide actionable insights that enhance commercial outcomes.
• Share best practices, insights, and lessons learned internally to inform partnership strategies, product development, and growth opportunities.

Candidate Profile

• Minimum 6 years experience in strategic partnerships, alliance management, global account management, or subscriber acquisition.
• Relevant industry experience in management consulting, telecommunications, media, content distribution, or subscription consumer products/services with solid understanding of European markets.
• Expertise in commercial contracts, operational workflows, marketing channels, and metrics related to customer acquisition, engagement, and retention.
• Proven ability to collaborate effectively with Product, Engineering, Marketing, Operations, and Business Development teams.
• Strong relationship-building and communication skills with stakeholders at all organizational levels, using influence and teamwork to achieve objectives.
• Demonstrated problem-solving aptitude with ownership mindset and adaptability in a fast-evolving environment.
• Data-driven decision maker capable of identifying growth opportunities and crafting impactful recommendations.
• Ability to manage competing priorities while maintaining meticulous attention to detail and quality output.
• Clear and confident communicator skilled in working across distributed teams.
• Fluent in English.
• Experience working with telecommunications partners is considered advantageous.
• Familiarity with AI tools to enhance productivity, analysis, or workflows is a plus.

Location and Work Arrangement

• Position based in London, England, United Kingdom.
• Hybrid work model allowing flexibility with 2-3 days per week in the office and remote work options.

Diversity and Inclusion

Spotify is committed to fostering an inclusive workplace where diversity is embraced. All individuals are welcome regardless of background or appearance. Diversity of thought and experience drives innovation and success.

Accessibility and AI Use in Hiring

Spotify strives to make its recruitment process accessible to everyone and provides reasonable accommodations upon request during interviews and applications. The company utilizes AI tools for parts of the recruitment process, such as reviewing applications and analyzing resumes, but final decisions are made by humans.