Senior ServiceNow Consultant

About Deloitte

At Deloitte, you become part of a workplace that values your curiosity, enthusiasm, and collaboration with exceptional professionals to create impactful outcomes. Our culture prioritizes inclusion, personal growth, and making a difference for clients and communities. With a heritage spanning over 175 years, Deloitte New Zealand offers auditing, advisory, risk, tax, and technology services and honors New Zealand's unique cultural identity.

Role Overview

We are seeking an experienced Senior ServiceNow Consultant to join our Christchurch office. In this role, you will lead complete ServiceNow projects, ensuring delivery of high-quality solutions while adhering to best practices. You will collaborate directly with clients to gather requirements, design, implement, and maintain various ServiceNow applications.

Main Responsibilities

• Expertise in ServiceNow modules including ITSM, ITOM, HRSD, SPM, CSM, SecOps, and GRC.
• Conduct workshops with clients to collect business requirements and translate them into practical development tasks.
• Document configurations, integrations, and system workflows comprehensively.
• Advise clients on ServiceNow upgrade strategies, patch management, and ongoing system maintenance.
• Serve as Scrum Master on ServiceNow implementation projects, promoting Agile frameworks such as Scrum and Kanban.
• Monitor and communicate sprint progress to ensure on-time delivery and client satisfaction.
• Exhibit strong problem-solving and communication abilities to collaborate with diverse stakeholders.

Qualifications and Requirements

• Minimum of 4 years consulting experience focused on ServiceNow implementations.
• ITIL process knowledge along with relevant certifications.
• Mandatory ServiceNow Certified System Administrator (CSA) certification.
• Highly preferred: ServiceNow Certified Implementation Specialist (CIS) in core modules like ITSM or ITOM.
• Proficiency with Agile project delivery models including Scrum, Kanban, and sprint planning.

Work Environment and Benefits

• Engage in a collaborative and supportive environment encouraging ongoing learning and development.
• Opportunity to consult with leading clients across multiple industries.
• Work alongside a highly skilled team with access to expert programs and certifications.
• Competitive remuneration and employee benefit package.
• Flexible work arrangements tailored to your and client needs.
• Subsidized health and income protection insurance.
• 22 days of annual leave plus wellness initiatives, community volunteering, social sports, and sustainability efforts.

Additional Information

Deloitte New Zealand is committed to creating a diverse and inclusive culture that supports equitable growth opportunities for all employees. We encourage applications from underrepresented groups, and we recognize varied backgrounds and working preferences.

Beware of phishing scams as all official communications are sent from designated Deloitte domains only.