Senior Service Designer - Finance Applications

About Us

With a two-decade track record, we have powered digital experiences for Fortune 500 companies. Since our inception in 1999, we've expanded from a small team to over 4000 employees worldwide, all engaged in digital modernization initiatives. Currently, our Digital Hyper ExpansionTM efforts provide abundant opportunities for career advancement. We value diversity and maintain an inclusive, discrimination-free workplace.

Position Summary

We seek a seasoned Senior Service Designer to lead end-to-end UX efforts for our Finance Applications within the Experience Enablement group. This role demands a professional capable of managing everything from user research to polished high-fidelity design, while collaborating closely with business and technology teams in a complex enterprise setting. The individual must be self-reliant and facilitate stronger cooperation across UX, business, and engineering departments.

Key Responsibilities

• Design and execute qualitative user research activities including stakeholder interviews and contextual observations.
• Lead discovery workshops and design thinking sessions to uncover user insights.
• Conduct usability tests, analyze results, and produce practical recommendations.
• Communicate research discoveries effectively to business and technical stakeholders.
• Convert research insights into user journeys, workflows, wireframes, and interactive prototypes.
• Create detailed UI designs using Figma and work closely with engineering teams to ensure accurate implementation.
• Revise designs based on feedback and usability outcomes.
• Establish and nurture trusted relationships across multidisciplinary teams in business, product, and technology.
• Align business aims with technical possibilities while maintaining clear design communication for diverse audiences.
• Promote a cooperative UX culture by enhancing cross-team partnerships.

Required Qualifications

• Over 10 years of expertise in UX design within enterprise environments.
• Proven track record managing comprehensive UX projects from discovery through delivery phases.
• Advanced skills in qualitative research methods such as stakeholder interviews, facilitated workshops, usability testing, and synthesizing research results.
• Expert level proficiency in Figma for producing user flows, wireframes, interactive prototypes, and high-fidelity UI designs.
• Experience working hand-in-hand with engineering teams during the implementation stage.
• Strong presentation, communication, and facilitation abilities.
• Capacity to work autonomously with minimal oversight.
• Familiarity designing internal enterprise applications and a background in Financial Services or FinTech.
• Experience navigating large, matrix-style organizational structures.
• Capability to balance business needs with technical constraints and influence stakeholders without direct authority.
• Track record of supporting organizational change through collaborative design practices.