Senior Revenue Operations Manager

About Appinio

Appinio is a global market research firm combining an AI-powered insights platform with expert consultancy. Founded in Hamburg in 2014, we have a remote-first workforce of over 260 employees across 13 countries. Serving 2600+ clients across more than 190 markets worldwide, we are committed to helping businesses make data-driven decisions.

Role Overview

We are seeking a Senior Revenue Operations Manager to enhance the efficiency and effectiveness of our revenue-generating teams across Customer Success, Research, Sales, and Marketing. This position is central to managing our data model, improving data quality, and streamlining processes to support scalable growth.

Key Responsibilities

• Design and refine workflows spanning the entire revenue funnel from Marketing through Sales to Customer Success, eliminating operational friction.
• Lead complex projects from ambiguous problem definition through to implementation, prioritizing high-impact outcomes while managing multiple competing tasks.
• Implement automated data quality controls and provide ongoing health checks to maintain CRM integrity as a reliable single source of truth.
• Assess and optimize tools such as HubSpot and Fathom to maximize ROI and support seamless workflows.
• Create and maintain thorough internal documentation to keep the organization lean and well-structured as it scales.
• Contribute strategically and operationally to the Revenue Operations roadmap by identifying bottlenecks, managing projects end-to-end, and ensuring effective execution.
• Act as the primary liaison for Revenue Operations support requests, identifying recurring issues and developing permanent, systemic solutions.

Candidate Requirements

• A degree in Business Administration, Economics, Industrial Engineering, or a closely related discipline.
• Minimum 5 years’ experience in Revenue Operations or equivalent roles such as GTM Operations Manager or Revenue Architect.
• Strong expertise in HubSpot, including creating custom objects and meaningful data relationships aligned with business objectives.
• A holistic understanding of how Marketing, Sales, and Customer Success interrelate, with a passion for integrating these functions effectively.
• A hands-on approach to developing scalable tools and automated processes.
• Proficiency in data analysis to interpret pipelines and forecasts and provide actionable insights for leadership.
• A proactive mindset geared towards identifying and removing operational bottlenecks to simplify processes.
• Capability in strategic planning activities such as quota setting and capacity planning to support growth trajectories.
• Change leadership skills including training teams and driving adoption of new systems.
• Sound judgment to know when to prioritize speed or system integrity in managing requests.
• Fluency in English.

Benefits and Perks

• Flexible vacation policy without a fixed limit on vacation days.
• Temporary remote work option within the EU for up to 180 days annually.
• Provision of necessary hardware including a personal MacBook.
• For employees based in Hamburg or Berlin: Deutschland ticket or mobility budget access through NAVIT app for commuting.
• Subsidized memberships for Urban Sports Club or ClassPass depending on location.
• Access to coworking spaces in cities with strong Appinio presence such as Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York.

Additional Details

• This position reports directly to the Team Lead Business Intelligence.

Recruitment Process

• Initial screening with Talent Acquisition Partner.
• Interview with Hiring Manager.
• Case study evaluation.
• Stakeholder interviews.
• Reference checks.
• Executive leadership interview.
• Job offer.

Equal Opportunity Statement

We welcome applicants from diverse backgrounds and are committed to providing equal employment opportunities regardless of race, gender, sexual orientation, religion, national origin, veteran status, or disability.