Senior Retail Manager - Beauty Category

Overview

We are seeking an experienced Senior Retail Manager to lead the retail operations focused on beauty, perfumes, and cosmetics at Qatar Duty Free in Doha. This leadership role involves managing day-to-day activities to maximise sales and profitability through world-class customer service and effective merchandising strategies.

Key Responsibilities

• Lead, develop, and manage the retail team to achieve sales targets by maintaining high customer service and operational standards.
• Oversee retail operations ensuring compliance with company policies and performance targets.
• Participate in crafting and executing Qatar Duty Free's marketing strategies, promotions, and campaigns.
• Optimize sales and profits via accurate planning, forecasting, and resource allocation.
• Manage brand concessions ensuring adherence to standards and compliance.
• Implement promotional programs on schedule with all required materials and inventory, aligned with supplier agreements.
• Plan staff schedules based on sales trends to address peak and off-peak season demands efficiently.
• Recommend space management strategies to maximize sales opportunities.
• Communicate sales performance data and take necessary corrective actions to counter sales downturns.
• Inspire and coach staff to deliver superior customer service consistent with a 5-star airline experience.
• Foster teamwork and continuous improvement to maximize sales outcomes.
• Promptly address customer complaints, identify root causes, and enforce preventive and corrective measures.
• Identify training needs and ensure development plans elevate customer service quality across operations.
• Coordinate with airport agencies to ensure smooth staff, customer, and stock movement benefiting the business.
• Monitor trends in visual merchandising and recommend enhancements to the Marketing team.

Qualifications and Experience

• Minimum of high school diploma or vocational qualification plus 9 years relevant experience; alternatively, a bachelor's degree or equivalent with 8 years of relevant experience.
• Proven track record in retail management, including staff development and driving financial results.
• Experience in customer-facing, fast-paced business environments.
• Good knowledge of the regional business environment and networking ability to stay current.
• Preferably experience operating in the Middle East, luxury markets, or duty-free/airport retail sectors.
• Strong financial acumen including cash handling, banking, and budget management.
• Proficiency in MS Office and familiarity with retail IT systems, including POS.
• Strong analytical and problem-solving abilities.

Additional Information

Applications are accepted exclusively through internal portals. Internal candidates must have a minimum of 10 months in their current role, may hold only three active applications simultaneously, and must not have an active final warning letter to be eligible.

Be a part of a dynamic global team dedicated to excellence and growth within the aviation retail industry.