Senior Retail Manager - Auckland

About the Position

We are inviting applications from seasoned retail leaders for senior leadership roles across Mitre 10 stores located in Auckland. This opportunity is tailored for individuals accustomed to managing complex retail operations.

This role is suited for Store Managers, Assistant Store Managers, Retail Managers, Operations Managers, or leaders overseeing large teams, departments, or functions within comparable retail organizations. The positions require proactive leadership, business insight, ownership, and consistent operational excellence.

These roles involve active, hands-on leadership in dynamic, fast-paced retail settings where guiding teams, fostering development, upholding quality standards, and achieving results are essential.

Key Leadership Competencies

• Experience managing extensive, multi-tiered teams through subordinate managers or department heads
• Strong understanding of commercial aspects including sales metrics, profit margins, and labor management
• Maintaining a visible leadership presence on the shop floor
• Background in high-volume retail sectors such as big-box stores, hardware, grocery, department stores, or trade environments

Primary Responsibilities

• Supervise multiple departments within a large-format retail outlet
• Drive sales growth, quality customer service, and uphold operational standards
• Oversee labor scheduling, boost productivity, and manage performance objectives
• Analyze trading data to guide strategic decisions
• Develop leadership skills among team members and enhance overall team capability
• Lead operations effectively during peak trade and busy periods

Benefits and Opportunities

• Lead within one of New Zealand’s largest Mitre 10 retail groups
• Collaborate with experienced senior leadership teams and structured store frameworks
• Access progression opportunities within the broader Riviera group
• Enjoy employee purchase privileges in selected Mitre 10 stores
• Receive discounts at Columbus Coffee cafés allied with the group
• Benefit from various retail and lifestyle savings programs

Additional Information

Mitre 10, established in 1974, is New Zealand's foremost home improvement retailer and a trusted trade partner. Riviera Hardware Holdings Ltd operates as the largest Mitre 10 group, running major Mitre 10 MEGA stores across Auckland including Albany, New Lynn, Silverdale, and Warkworth, together with Mitre 10 Whangaparaoa. The group also owns Columbus Coffee outlets, a Distribution Centre, and a Frame & Truss Manufacturing facility.

The MEGA stores represent large-scale, multi-department operations with considerable customer footfall and diverse product ranges in retail and trade sectors. Leading these stores requires solid analytical thinking, commercial savvy, and dependable delivery through team leadership.

Senior retail leaders within the group engage with both detailed operational aspects and overarching business strategy, balancing customer satisfaction, team effectiveness, and financial results in dynamic, high-standard environments.

Employer Immigration Support

We are an Accredited Employer in New Zealand and may provide immigration support to suitable candidates based on role and individual circumstances.

Next Steps

If you are an experienced senior retail leader and interested in joining our team, please submit your application. We will evaluate your suitability and contact candidates whose experience aligns with available openings.