Senior Relationship Manager

Role overview

This is a senior client-facing position in the payments and fintech space, centered on managing and growing relationships with important merchants that operate in challenging, higher-risk environments. You will partner with clients as a strategic advisor, using performance data to help lower chargebacks, improve dispute handling, and strengthen overall payment results. The role works closely with internal teams across technical, onboarding, and product functions to support smooth integration and long-term account success. It carries significant ownership, direct interaction with senior stakeholders, and the chance to influence client strategy and commercial performance at scale.

The employer is hiring through a partner company that handles applications and the subsequent hiring steps. The role is based in Ireland and is remote-first, with limited travel across Europe.

Key accountabilities

• Own and expand relationships with top-tier and high-value clients to maintain strong retention and satisfaction.
• Oversee client onboarding by coordinating with internal teams so implementation and launch happen smoothly.
• Review client performance metrics and translate the findings into practical recommendations that improve outcomes and reduce chargebacks.
• Work with technical and product stakeholders to support integrations and resolve complex issues affecting clients.
• Spot opportunities to expand accounts through cross-sell and upsell activity.
• Lead strategic conversations with client decision-makers to keep objectives and performance expectations aligned.
• Bring client feedback back into the business to help improve product capabilities and service quality.

Requirements

• At least 5 years of experience in relationship management or sales within payments, cards, or fintech.
• Hands-on knowledge of fraud prevention, dispute workflows, and high-risk merchant settings.
• History of managing enterprise or Tier 1 accounts with clear success in retention and growth.
• Strong analytical ability to interpret data and turn it into client actions and strategies.
• Excellent communication and stakeholder management skills, including engagement with senior-level decision-makers.
• A structured, practical, and solution-focused approach with strong problem-solving ability and attention to detail.
• Bachelor’s degree or equivalent professional experience is preferred.
• Solid understanding of payment processing, chargebacks, and transaction risk reduction.

Benefits

• Competitive pay aligned with experience and prevailing market standards.
• Remote-first working setup with minimal travel, estimated at about 10–15% within Europe.
• Opportunity to support international enterprise clients in a rapidly growing fintech environment.
• Professional growth prospects within a scaling global organization.
• Exposure to modern payment, fraud prevention, and dispute management tools and systems.
• A collaborative, high-performance culture with strong cross-functional teamwork.
• A high-impact position where your work directly affects client outcomes and revenue growth.

Additional information

This opportunity is managed through a partner company that reviews applications and coordinates the next steps. Applications are assessed with an AI-supported matching process intended to quickly and fairly compare candidates against the role’s core requirements. The shortlist is then shared with the hiring company, while interviews, assessments, and final hiring decisions are handled internally by their team.

Data privacy notice

By applying, you consent to the processing of your personal data for recruitment evaluation and for sharing relevant information with the hiring employer. This is done on the basis of legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. You can request access to your data, ask for corrections or deletion, object to processing, or otherwise exercise your rights at any time.

Artificial intelligence tools may be used to support certain recruitment tasks such as application review, resume analysis, and response assessment, including checking for inconsistencies or verification signals based on the information provided. These tools assist the recruitment team but do not replace human judgment, and final hiring decisions remain with people. If you want more details about how your data is handled, you can contact the recruiter.