Senior Operations Staff

About the Company

Blue Dart Express Limited is a prominent courier and integrated air express package distribution service provider across South Asia, well-established since 1983. It operates in over 55,000 locations both domestically and internationally and is recognized for its reliable and timely logistics services. As part of the DHL Group's eCommerce division, Blue Dart leverages an extensive global network spanning more than 220 countries and territories. The company is committed to innovation, digitalization, and service excellence while maintaining a strong workplace culture accredited as a Great Place to Work and a Top Employer by DHL Group.

Position Overview

The Senior Operations Staff plays a critical role in managing daily operational tasks at various Blue Dart locations including service centres, hubs, warehouses, and processing units. The role's primary focus is to ensure shipment processing is carried out efficiently and accurately while supporting shift supervisors in operational management and coaching team members to maintain service quality and adherence to standard operating procedures.

Key Responsibilities

• Carry out tasks such as receiving, sorting, scanning, bagging, tagging, and processing shipments efficiently across operational stations.
• Assist in loading and unloading packages while ensuring material handling safety.
• Ensure shipments are routed correctly to prevent errors and mis-sorting.
• Conduct shipment reconciliations and confirm manifest details for accuracy.
• Support operational continuity during high volume periods and contingency scenarios.
• Perform timely data entry and update shipments in company systems, maintaining accurate operational records and reporting any inconsistencies immediately.
• Adhere strictly to Blue Dart’s standard operating procedures and quality checks to minimize errors and improve process efficiency.
• Assist in training new operations staff, sharing best practices, and fostering team collaboration.
• Follow all safety and security protocols, promoting a culture of workplace safety and compliance with statutory regulations.
• Maintain professional business conduct, including proper grooming, wearing prescribed uniform, and maintaining an orderly work area.
• Participate actively in operational reviews, contribute to process improvements, and support business expansion efforts and peak season readiness.

Qualifications and Experience

• Educational requirement is a minimum of completion of the 10th standard; higher qualifications are preferred.
• Between 3 to 6 years of experience in logistics, warehousing, express distribution, or supply chain operations, preferably with hands-on experience in shipment processing, scanning, sorting, and warehouse functions.
• Familiarity with handheld scanners and warehouse management systems is an asset.

Eligibility

• Candidates must be at least 18 years old and physically capable of performing tasks involving standing, walking, and manual handling.
• Willingness to work in rotational shifts including weekends and holidays as per business needs.
• Basic proficiency in English reading and communication as well as familiarity with computers and mobile scanning devices.
• An understanding of operational discipline and strict compliance to procedures is needed.

Skills & Key Competencies

• Shipment processing, sorting, scanning, and reconciliation tasks.
• Loading and unloading with safe handling procedures.
• Efficient data entry and operational documentation management.
• Use of barcode scanners and mobile operation devices.
• Operational compliance, quality assurance, and attention to detail.
• Ability to coach team members and support shift leadership.
• Accountability, integrity, teamwork, time management, and professional discipline.

Workplace Culture and Benefits

• Blue Dart is recognized as a Great Place to Work, offering inclusive, people-oriented culture.
• Competitive compensation with performance-linked incentives.
• Comprehensive benefits including medical coverage and financial wellness programs.
• Access to structured learning, global career progression, and exposure to diverse operations worldwide.
• Employee recognition and a strong commitment to diversity and inclusion.

Additional Information

Blue Dart recruits transparently and does not charge any fees during its recruitment process. Candidates should beware of fraudulent solicitations. All applications and verifications can be formally confirmed through the company’s dedicated recruitment communication channels.