Senior Officer Retail Loans (Qatarization)

About QNB Group

Founded in 1964 as Qatar’s first Qatari-owned commercial bank, QNB Group has expanded into the largest banking group across the Middle East and Africa. Through subsidiaries and associate companies, it operates in more than 31 countries on three continents, offering a wide portfolio of advanced financial products and services. The group employs over 28,000 people, serves up to 20 million customers, and operates through 1,000 branches and service locations supported by an ATM network of 4,300 machines.

QNB is consistently recognized by leading rating agencies such as Standard & Poor’s (A), Moody’s (Aa3), and Fitch (A+). It has also received multiple awards from major international financial publications. Based on its strong financial results and expanding global reach, the bank is currently ranked by Brand Finance Magazine as the most valuable banking brand in the Middle East and Africa. QNB also runs an active community support program and sponsors a range of social, educational, and sporting initiatives.

Role Purpose

This position is responsible for carrying out processing work related to retail loan settlement and postponement, ensuring all activities follow the group’s retail lending policies and procedures.

Key Responsibilities

• Contribute to budget delivery by helping control costs and supporting targeted processing volumes.
• Apply defined KPIs and standard operating practices for the Senior Officer, Retail Loans function.
• Work strictly within the scope of delegated authority.
• Promote cost efficiency, productivity, and prudent use of resources while reducing waste.
• Develop strong working relationships with relevant departments and units to support business objectives.
• Provide accurate and timely information to internal/external auditors and the Compliance team when needed.
• Support customers by handling product-related queries and helping resolve requests.
• Ensure work is completed within agreed SLAs to improve turnaround time with internal teams.
• Review retail loans marked for settlement or postponement and process, verify, receive, and file loan documentation according to procedure.
• Assist the Supervisor Retail Loans by carefully checking all credit documents connected to settlement or postponement and confirming calculations and steps comply with QNB policy.
• Keep loan files properly organized and ensure completed files are filed on time.
• Update existing records with newly received documents.
• Coordinate with Retail Banking Credit & Collections, Group Compliance, and Group Risk as required for loan processing, documentation, and regulatory matters within delegated limits.
• Support the preparation of MIS and other reports linked to the credit process.
• Enter data into the core banking system after loan processing to keep system information current.
• Maintain strong knowledge of retail banking products, related risks, and retail credit operations and controls.
• Recommend process improvements to the Head of Retail Personal/Vehicle Loans Settlement and Postponed.
• Protect confidential and commercially sensitive information at all times.

Education and Experience

A university bachelor’s degree is preferred in Marketing, Banking, Finance, Accounting, Economics, Business Administration, Information Technology, or a related discipline. A college diploma is also acceptable.

Documents Required

• Resume/CV
• QID, both front and back
• Passport
• Educational certificate
• Birth certificate

Additional Information

This role is designated as a Qatarization opportunity.