Senior National Accounts and Business Development Manager - Retail Verticals

About Happen Bank

Happen Bank, formerly known as LendingClub, is dedicated to empowering individuals to achieve financial progress by providing focused financial products, a seamless mobile-first experience, and transparent terms without surprises. The organization emphasizes respect and fairness in its culture and investment in employees and community, leveraging innovation and data-driven strategies to unlock opportunities for millions of Americans.

Role Overview

The Senior Business Development Manager for Retail Verticals is an individual contributor responsible for driving revenue through establishing, activating, and expanding strategic retail partnerships within Happen Bank's Point-of-Sale offerings. This role manages complex business opportunities from market development stage throughout commercial closing and ongoing growth, helping to fortify Happen Bank's presence across key retail sectors.

Primary Responsibilities

• Deliver consistent revenue growth within assigned retail verticals.
• Devise and implement plans for acquiring and expanding accounts.
• Develop and sustain a qualified pipeline of high-value national and regional retail partners informed by market data, consumer insights, and competitive landscape.
• Manage the full business development lifecycle including prospecting, discovery, solution creation, negotiation, contracting, launch, and expansion.
• Establish trusted relationships with executives and operational leaders, structuring commercial agreements that benefit both partners and Happen Bank.
• Collaborate cross-functionally with Product, Credit, Risk, Legal, Marketing, Finance, and Operations teams to assess opportunities and ensure smooth partner experiences.
• Translate market feedback and partner insights into actionable guidance to enhance product positioning and operational workflows.
• Maintain rigorous pipeline management, forecasting, and performance reporting utilizing CRM, analytics, and AI-powered tools where applicable.
• Represent the company at industry events and associations to nurture relationships and uncover new growth prospects.

Candidate Profile

• Minimum of six years' experience in B2B sales or business development including ownership of enterprise or national accounts.
• Proven track record of independently managing complex sales cycles and achieving significant revenue results.
• Capable of developing vertical-specific and account strategies, prioritizing impactful opportunities, and efficiently shifting between planning and execution.
• Strong commercial acumen with experience negotiating sophisticated, high-value agreements.
• Analytical mindset with proficiency using data and market intelligence for decision-making and forecasting.
• Effective communicator able to influence stakeholders and executives without direct authority.
• Experience operating within regulated environments, balancing growth ambitions with compliance and customer experience requirements.
• Ownership-oriented individual who enhances workflows, creates repeatable processes, and adapts amidst ambiguity.
• Hands-on familiarity with employing AI tools to accelerate work and elevate quality, coupled with the ability to impart best practices and discern appropriate human oversight.

Desirable Qualifications

• Background in financial services, fintech, consumer lending, retail finance, point-of-sale financing, or embedded finance sectors.
• Established connections with national retailers, merchant groups, technology platforms, or industry associations.

Work Location and Schedule

This role requires remote work based in the eastern half of the United States. While teams generally operate on a hybrid schedule (in-office Tuesdays to Thursdays), this position demands in-person attendance for collaboration, with relocation support available based on job level.

Candidates must work primarily during local business hours (PT, MT, CT, ET) with flexibility across time zones, as Happen Bank headquarters operates on Pacific Time.

Travel Expectations

• 30-40% national travel including overnight stays and occasional weekend commitments.
• Travel to support team development and partner expansion activities.
• Quarterly visits to San Francisco or Lehi, Utah offices.
• Attendance at national accounts and industry conferences.
• All travel expenses will be covered by Happen Bank.

Compensation and Benefits

The position offers a target base salary ranging from $117,000 to $137,000 annually, determined by skills, experience, education, and location. This base pay is part of a comprehensive Total Rewards package that may include equity awards and performance-based annual bonuses.

Employees receive competitive benefits including medical, dental, and vision coverage, 401(k) matching, wellness initiatives, flexible paid time off, and up to 16 weeks of paid parental leave.

Diversity and Inclusion

Happen Bank is an equal opportunity employer committed to fostering diversity, equity, and inclusion, prohibiting discrimination on multiple legally protected grounds. The company values diverse perspectives as essential to enhancing team strength and transforming banking.

Accessibility and Accommodations

Reasonable accommodations are provided for qualified individuals with disabilities throughout the application process. Candidates needing assistance should contact the designated accommodation email.

Interview Process and AI Tool Disclosure

Certain roles may use AI technologies to record, transcribe, and summarize interview interactions to aid hiring decisions. Candidates have the option to opt out without any adverse effects. Personal data collected during interviews is used solely for employment evaluation and is securely managed with privacy considerations, with recordings deleted within 30 days after hiring decisions.