Senior Manager, Operations

About Levels

Levels is a rapidly expanding sports nutrition brand in the United States, offering premium protein powders without gimmicks or hype. Our products are available through multiple channels including direct-to-consumer, Amazon, Costco, Walmart, Target, grocery stores, and an expanding base of retail partners across North America.

Role Overview

We seek a Senior Manager, Operations to enhance day-to-day operational execution across manufacturing, supply chain, procurement, inventory, logistics, and commercialization. Reporting to the Director of Operations, this role leads cross-functional teams and initiatives to streamline processes and guarantee operational excellence as the company scales.

Primary Responsibilities

• Lead and ensure timely delivery of key operational projects involving multiple teams.
• Collaborate with the Director of Operations to implement strategic initiatives and identify bottlenecks.
• Develop standardized, scalable workflows and drive continuous process enhancements.
• Coordinate with internal and external partners to manage production planning, manufacturing schedules, inventory optimization, capacity planning, supplier and logistics coordination, and readiness for customer demand.
• Support product commercialization activities including new launches, packaging and formula updates, manufacturing transfers, supplier transitions, and cross-functional milestone tracking.
• Monitor operational KPIs, develop dashboards, and improve workflows, ERP systems, and automation opportunities to boost efficiency and inventory health.
• Maintain strong partnerships with Supply Chain, Procurement, Product Development, Quality, Regulatory, Finance, Sales, Customer Success, manufacturing partners, and logistics providers to maintain alignment and operational priority focus.
• Manage vendor and manufacturing relationships, including schedule and capacity planning, performance reviews, issue resolution, and continuous improvement initiatives.
• Support operational forecasting and business planning by analyzing data, evaluating risks, and preparing leadership reports.

Success Metrics

• Operational projects on schedule with accountable ownership.
• Manufacturing partners meeting schedules and service benchmarks consistently.
• Improvement in inventory health and service levels.
• Seamless product launches with minimal operational disruptions.
• Cross-team alignment during execution phases.
• Progressive improvement in operational KPIs.
• Proactive risk identification and mitigation before affecting customers.
• Scalability of operational processes matching business growth.
• Director of Operations is well informed of operational priorities and risks.

Candidate Profile

• At least 8 years of advancing experience in Operations, Supply Chain, Manufacturing, or related leadership roles.
• Minimum 5 years in Food & Beverage CPG, Sports Nutrition, Dietary Supplements, Functional Foods/Beverages, or similar consumer goods sectors.
• Proven track record leading cross-functional operational projects from planning to execution.
• Strong expertise in manufacturing operations, inventory management, production planning, procurement, logistics, and supply chain management.
• Experience working closely with contract manufacturers and external suppliers.
• Successful history improving operational functions and business outcomes.
• Strong analytical, financial acumen, and problem-solving capabilities.
• Excellent communication and stakeholder engagement skills.
• Ability to influence multiple teams without direct authority.
• Experience thriving in fast-paced, high-growth consumer product environments.

Preferred Experience

• Background in Sports Nutrition, Protein Powders, Functional/RTD Beverages, Dietary Supplements, or Food & Beverage CPG industries.
• Experience servicing omnichannel retail channels like Direct-to-Consumer, Amazon, Costco, Walmart, Target, grocery, club, and specialty retail.
• Familiarity with emerging or challenger consumer brands growing rapidly.