Senior KYC Operations Specialist (Team Lead)

About the Role

At ANEXT Bank, a leading digital wholesale bank in Singapore regulated by MAS, we aim to revolutionize financial services for small and medium enterprises by making them simpler, safer, and more rewarding. We are hiring a Team Lead to oversee the Post-Onboarding KYC Operations team based in Singapore. This position demands a strong commercial sense to balance business priorities with strict regulatory and control standards.

Key Responsibilities

• Collaborate across departments to support the bank's expansion initiatives.
• Design and implement systems, processes, and manage personnel within KYC Operations, focusing on efficiency improvements through AI integration.
• Lead continuous enhancement efforts in customer lifecycle management to deliver consistently excellent service.
• Supervise KYC activities adhering to predefined objectives, service levels, and performance measures, managing both onsite and offshore teams with mentoring and training duties.
• Advise internal teams regarding compliance regulations, KYC processes, and regulatory classifications for new customer segments or products.
• Drive talent acquisition and team development to build a high-performing group of customer-facing KYC professionals.
• Motivate and elevate team performance in alignment with the bank’s business goals.
• Promote customer experience as a central focus in team operations.
• Encourage agile methodologies throughout the team and bank-wide.
• Resolve complex challenges by collaborating with stakeholders and implementing strategic solutions.
• Foster robust relationships with key units including FCC, Risk, Legal, Business, Technology, and Operations.

Required Qualifications and Experience

• At least 10 years of extensive, hands-on experience in customer-facing KYC services within Corporate Banking, including leadership roles.
• Thorough knowledge of customer due diligence and product fulfillment, with proven ability to design robust controls throughout the customer lifecycle.
• Excellent communication skills in both written and spoken English and Chinese to handle documentation and communication effectively.
• Strong organizational skills with the ability to manage priorities and meet deadlines independently.
• Experienced in managing both local and offshore teams with a history of meeting KPIs and SLAs.
• Entrepreneurial attitude with innovative problem-solving skills.
• High energy and adaptability to thrive in a fast-moving environment.
• Exceptional relationship management and influence skills, capable of communicating at all organizational levels.
• Customer-centric mindset, prioritizing user experience when developing processes and systems.
• Proactive in suggesting and implementing ideas that improve service efficiency and quality.
• Committed to continuous personal and professional development.