Senior Housekeeping Attendant (Rooms)

About Raffles Hotel Singapore

Raffles Hotel Singapore, a rare exemplar of 19th century architecture, remains impeccably preserved with its unique blend of luxury, heritage, and colonial elegance. This iconic establishment offers guests a grand experience with its suites, social areas, award-winning dining, and a fusion of old-world grandeur reflective of Singapore’s charm.

Role Overview

The Senior Housekeeping Attendant (Rooms) plays a crucial role in maintaining the impeccable cleanliness and upkeep of all suites and assigned work areas within the hotel, ensuring a superior guest experience.

Key Duties

• Maintain high standards of cleanliness and comfort in all suites and designated zones, elevating the hotel’s positive image.
• Adhere to the hotel’s ethical codes to ensure seamless operations of the housekeeping department.
• Create a warm, welcoming environment for guests that aligns with brand and local SOPs, as well as Leading Quality Assurance standards, striving to meet management targets.
• Deliver a flawless impression by upholding the quality of products, services, and teamwork representative of Raffles Hotel Singapore.
• Anticipate and discreetly attend to guests’ needs, providing efficient and personalized services.
• Communicate specific guest preferences to Assistant Manager for follow-up and documentation in guest profiles.
• Promptly report and handle lost and found items according to procedure.
• Commit to the hotel’s core values, support CSR and sustainability initiatives, and contribute proactively to the housekeeping and overall hotel team.
• Maintain organized, clean pantries and work areas; ensure equipment cleanliness and functionality.
• Manage workflow efficiently to complete duties within shift timeframes.
• Show flexibility and positive attitude towards operational changes and departmental needs.
• Follow Work Safety and Health policies rigorously.
• Perform additional tasks as assigned and actively participate in team meetings and activities.

Qualifications and Candidate Profile

• Minimum education level: Primary school completion.
• Basic proficiency in written and spoken English is beneficial but not mandatory.
• Strong interpersonal skills with awareness of multicultural work environments.
• Detail-oriented with a strong service mindset.
• Ability to work effectively and autonomously under pressure in a dynamic setting.
• Adaptable and open to change, self-driven and energetic.

Additional Information and Benefits

• Five-day work week for work-life balance.
• Provision of meals during duty hours.
• Colleague discounts and preferential room rates at Accor hotels worldwide.
• Flexible benefits covering dental, optical, vacation expenses, and children’s education.
• Comprehensive medical and wellness coverage.
• Inclusive insurance plans.
• Opportunities for career growth both locally and abroad.
• Access to holistic learning and professional development programs.