Senior Executive - Volunteer Management

Role Overview

This position involves leading the development, execution, and continuous enhancement of Methodist Welfare Services' Volunteer Management framework, processes, and centre compliance standards.

Key Duties

• Drive the creation and ongoing refinement of Volunteer Management structures, procedures, and ensure centres adhere to compliance requirements.
• Lead the design and implementation of overall volunteer management strategies and plans.
• Collaborate with centers, churches, corporations, and educational institutions to provide input on volunteer programs and community outreach initiatives.
• Support the creation of training materials and trainer development to sufficiently prepare volunteers for assigned roles.
• Build and maintain volunteer relationships, fostering stronger and sustainable partnerships for the organization.
• Manage the volunteer database, extracting actionable insights and recommendations from collected data.
• Conduct frequent assessments of volunteer needs within the organization.
• Coordinate volunteer communications and mobilization efforts aligned with organizational requirements on the ground.
• Assist in developing recognition programs and events to appreciate volunteer contributions.
• Expand the network of corporate volunteering partnerships.
• Recognize publicity requirements for volunteer campaigns and assist in preparing promotional materials to raise awareness of volunteering opportunities and needs.
• Oversee volunteer onboarding and engagement plans to nurture volunteer relationships.
• Work with volunteer leads across MWS centers to standardize and adopt agreed-upon programs, standards, and guidelines.
• Ensure compliance with volunteer management standard operating procedures and implement effective risk management strategies across all centers.
• Contribute to fundraising efforts through planning and executing assigned donor campaigns.
• Maintain regular collaboration and meetings with cross-center teams within the MWS network.

Required Qualifications and Experience

• Bachelor's degree in a relevant field.
• At least 1 to 3 years of experience in project or event management, training, and programme development; for senior-level candidates, 3 to 5 years of relevant experience is expected.
• Experience managing volunteers in the social service sector is a plus.
• Excellent English writing and communication skills, with proficiency in a second language preferred.
• Confidence and experience in public speaking and delivering presentations.