Senior Executive - Finance and Accounts (Insurance Collections)

Role Overview

We are looking for a Senior Executive with strong analytical capabilities and hands-on experience in the Finance and Accounts domain, specifically in Insurance collections. This role requires expertise in Order to Cash (Accounts Receivable) processes and familiarity with SAP ERP systems. Proficiency in Microsoft Excel and a commitment to following established procedures and company policies is essential.

Key Responsibilities

• Ensure compliance with guidelines and standard operating procedures.
• Receive and incorporate feedback to improve work quality.
• Monitor account quality and review assigned accounts regularly.
• Allocate accounts according to guidelines and ensure timely closure.
• Maintain high standards of transaction quality aligned with predefined parameters.
• Adhere strictly to company policies and procedures in all activities.
• Use fair methods to collect outstanding balances and resolve customer disputes.
• Focus on building rapport with customers, effective communication, and prompt problem resolution.
• Achieve key targets based on Service Level Agreements (SLA) and Key Success Factors (KSF).
• Prepare periodic reports on assigned accounts and develop templates for business performance reviews.

Technical and Process Skills

• Strong computer navigation and keyboarding skills.
• Advanced skills in MS Office applications, especially Excel.
• Sound understanding of business concepts relevant to the job.
• Effective negotiation skills and prudent decision-making.
• Ownership of objectives and balancing quality, customer service, and productivity.
• Conduct customer calls for collections and payment information.
• Resolve disputes by working with relevant stakeholders.

Soft Skills

• Self-discipline and strong result orientation.
• Adaptability and excellent presentation skills.
• Receptive to feedback and goal-driven mindset.
• Proficient written and verbal communication capabilities.
• Active listening, questioning, and reasoning abilities.
• Customer service focus with proper telephone etiquette.
• Ability to multitask, prioritize, and efficiently manage daily work demands.