Senior Executive, Enterprise & Ecosystem (Customer Service)

About the Role

Join a dynamic team of officers dedicated to understanding and proactively engaging customers and stakeholders for the IPOS Group. The Enterprise & Ecosystem Department (E&E) facilitates this through various platforms, programs, and activities tailored for the innovation community.

Key Responsibilities

• Contribute to the service delivery team responsible for planning, promoting, and executing high-quality service delivery to enhance customer experience at IPOS Group.
• Evaluate existing customer service processes to ensure they align with evolving needs and expectations.
• Collaborate with stakeholders, leverage technology for effective resolutions, and implement initiatives aimed at improving service experience and overall customer satisfaction.
• Develop and manage enterprise assistance programs designed to support businesses.
• Assist in engagement efforts with key business stakeholders, including the execution of marketing programs focused on helping enterprises identify, protect, and utilize intangible assets for growth.
• Provide support for ad-hoc departmental and cross-departmental initiatives or projects as required.

Are you the one?

We are seeking individuals with the following qualifications and attributes:

• Possess 1 to 3 years of relevant experience in developing and implementing programs, ideally within the innovation or intellectual property sectors, though not strictly required.
• Demonstrate a strong service orientation and proficiency in interacting with a diverse range of stakeholders.
• Exhibit excellent teamwork capabilities.
• Possess strong communication and active listening skills.
• Display a structured and analytical mindset with robust problem identification and resolution abilities.
• Maintain meticulous attention to detail and accuracy in all tasks.
• Show a keen interest in leveraging technologies to enhance business operational efficiency and user experience.

About IPOS International

IPOS International, a wholly-owned subsidiary of the Intellectual Property Office of Singapore (IPOS), serves as the capability-building arm of IPOS. We partner with enterprises and governments to transform intangible assets and intellectual property (IP) into tangible business outcomes, fostering growth, market expansion, competitive advantage, and investor readiness. Supported by over 100 IP specialists, including IP strategists, faculty, and patent analysts, we offer profound expertise and commercial acumen to guide organizations in the global innovation economy. We are committed to providing a workplace where talent and opinions are valued, empowering individuals while fostering a professional, honest, and integrity-driven team environment. Significant investment is made in our people to ensure they receive the necessary training and development for success.

For further details about IPOS International, please visit www.iposinternational.com.

Please note that only shortlisted candidates will be contacted.