Senior Executive - E-Commerce Commercial (Accounts Receivables)

About the Company

Aditya Birla Lifestyle Brands Limited (ABLBL), part of the Aditya Birla Group, is a premier branded apparel enterprise with an extensive collection of prestigious lifestyle brands. As of March 31, 2025, ABLBL operates more than 4.6 million sq. ft. of retail space, including 3,253 exclusive brand outlets, presence in over 38,000 multi-brand outlets, and more than 7,000 shop-in-shops in department stores throughout India. The company's portfolio includes well-known and trusted brands such as Louis Philippe, Van Heusen, Allen Solly, and Peter England, each boasting a legacy exceeding 25 years. These brands have shown consistent growth by focusing on innovative design, category expansion, and operational excellence across formal, casual, and occasion wear lines. Additionally, ABLBL has expanded its innerwear and athleisure market footprint through Van Heusen Innerwear, rapidly increasing its distribution nationwide. The portfolio is further strengthened by strategic alliances with top international brands including Simon Carter, American Eagle, and Reebok, with American Eagle emerging as a favored premium denim brand and Reebok expanding into multiple channels since its 2022 transition under ABLBL. Simon Carter continues to solidify its niche in the premium menswear segment through distinctive design and curated collections.

Job Role Overview

This position is responsible for managing accounts receivable collections for e-commerce and marketplace channels, securing timely payments, handling deduction management, resolving disputes, and optimizing working capital. The role involves close collaboration with e-commerce, sales, commercial, and finance teams to enhance collection efficiency, improve cash flow, prevent revenue losses, and enforce strong financial controls over major marketplace accounts.

Key Responsibilities

• Lead initiatives to improve working capital by managing receivables and collection strategies effectively.
• Analyze customer payment trends, aging reports, and collection performance to identify cash flow enhancement opportunities.
• Monitor overdue payments and implement measures to lower Days Sales Outstanding (DSO).
• Detect revenue leakages, analyze deduction patterns, and pursue collection recovery to boost profitability.
• Collaborate with commercial, sales, and finance teams to enhance collection outcomes and working capital.
• Manage collections from e-commerce customers and marketplace partners to meet periodic financial targets.
• Track outstanding balances by customer and proactively follow up to ensure timely payments.
• Reconcile receivables considering remittances, deductions, claims, returns, and settlements.
• Extract and verify transaction data from SAP and other systems to identify underpayments and pricing discrepancies for recovery.
• Address overdue invoices, escalations, and disputes to ensure closure.
• Prepare regular collection forecasts, aging summaries, dashboards, and management reports.
• Identify high-risk accounts and take focused actions to minimize credit exposure.
• Review and validate customer deductions on trade promotions, discounts, returns, and claims to ensure accuracy.
• Process credit and debit notes timely and accurately using ERP, SAP, and DMS platforms.
• Reconcile deductions with commercial agreements and ensure proper accounting treatment, aiming to recover invalid deductions through negotiation and dispute resolution.
• Maintain strict adherence to finance policies, standard operating procedures, and compliance mandates.
• Support automation and improvements in receivable tracking, provisioning, balance confirmation, and credit note processing workflows.
• Keep customer master data and credit control records up to date.
• Conduct periodic General Ledger reconciliations related to receivables, discounts, returns, and provisions.
• Assist with month-end and year-end financial closures by ensuring accurate provisioning and reporting.
• Facilitate audits and maintain compliance with internal and external control frameworks.
• Identify and implement opportunities to improve process efficiency, accuracy, and governance standards.
• Perform regular customer account reconciliations and secure balance confirmations.
• Investigate and resolve issues pertaining to invoice disputes, claim mismatches, short payments, unapplied receipts, and other exceptions.
• Coordinate with cross-functional teams such as e-commerce, sales, supply chain, customer service, and finance to resolve challenges.
• Monitor customer advances, deposits, disputed balances, and unapplied cash ensuring timely settlements.
• Resolve claims involving rebates, returns, pricing differences, discounts, and promotional schemes promptly.
• Partner closely with e-commerce business teams, sales, and finance departments to support revenue objectives and working capital targets.
• Act as the primary liaison for accounts receivable-related collections and commercial queries for assigned customers.
• Offer data-driven insights on customer payment behavior, deduction trends, credit risks, and collection challenges.
• Develop strong relationships with marketplace partners to expedite collections and dispute resolutions.
• Foster cross-department collaboration to meet collection goals and enhance overall accounts receivable performance.

Qualifications and Experience

• Preferably an MBA in Finance, CA Intermediate, or CMA Intermediate.
• 2 to 6 years of relevant experience in accounts receivable, collections, commercial finance, revenue accounting, or e-commerce finance functions.
• Experience in retail, fashion, lifestyle, FMCG, consumer products, or e-commerce industries is desirable.
• Knowledge of major marketplace platforms such as Myntra, Amazon, Flipkart, AJIO, Nykaa Fashion, Tata Cliq, etc. is an advantage.