Senior Executive, Collections

About the company

Tata Communications focuses on building smarter, more connected communication experiences through cloud, mobility, IoT, collaboration, security, media, and network services. The organisation positions itself around innovation, intelligence, and enabling a modern communications ecosystem.

Role overview

The Senior Executive – Collections will oversee customer receivables, work to secure payments on time, and help keep the receivables portfolio healthy. The position calls for regular follow-up, careful analysis of account-level issues, and close coordination with internal teams so disputes are resolved faster and cash flow improves.

Key responsibilities

• Track and manage the assigned receivables portfolio so collections stay on schedule and overdue amounts remain low.
• Drive collection outcomes through disciplined follow-ups using email, phone calls, and other communication methods.
• Monitor incoming receipts and make sure payments are posted accurately and without delay in the relevant systems.
• Review customer accounts to spot risks, mismatches, and ageing trends, then take corrective action or escalate when needed.
• Keep ageing buckets under control and work within defined credit limits and terms.
• Work with Sales, Customer Service, Finance, and other internal teams to resolve billing concerns, disputes, and customer issues efficiently.
• Follow company policies, credit guidelines, and collection procedures consistently.

Qualifications and experience

The role is suitable for candidates with a background in finance or accounting, such as B.Com, BBA, or an equivalent qualification. The expected experience level is 2 to 3 years in accounts receivable, collections, or finance operations.

Systems and analytical exposure

Prior exposure to ERP environments is preferred, including systems such as SAP, Oracle, or NetSuite, along with other collections or ERP tools. The role also requires a strong analytical approach, including trend review and root-cause identification, rather than only routine follow-ups.

Skills and competencies

The position demands a solid grasp of basic accounting concepts and receivables processes, good command of MS Office with particular strength in Excel, and clear written and spoken English communication. Attention to detail, problem-solving, the ability to handle several accounts at once, meet deadlines, and coordinate effectively with stakeholders are also important.

Location

Mumbai, Maharashtra, India.