Junior Customer Service Executive - India Operations, New Rollouts and Automation
Mumbai, Maharashtra, India · Full Time
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- Experience
- Up to 2 yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- In office
- Education
- BE/B.Tech in Computer Science or Electronics and Communications
- Resume
- Required to apply
Where you'll work
Job description
About Tata Communications
Tata Communications is pioneering the future of connectivity by integrating advanced cloud technologies, mobility solutions, Internet of Things, collaboration tools, security, media, and network services. The company aims to shape a new communication era driven by innovation and intelligence.
Role Overview
This position involves operational responsibilities supporting day-to-day network operations under direct supervision. The role centers on maintaining network performance and driving improvements through analysis and automation.
Key Responsibilities
- Prepare network performance reports, identify gaps, and map corrective actions.
- Monitor and track action plans addressing network weak spots and critical areas.
- Ensure adherence to Service Level Agreements (SLAs) with proactive management.
- Manage IRU partner relations, including SLA compliance and penalty monitoring.
- Handle customer expectations effectively to maintain satisfaction.
- Automate routine business-as-usual reporting and dashboard generation to improve efficiency.
Required Qualifications and Experience
- A Bachelor's degree in Computer Science or Electronics & Communications Engineering (BE/B.Tech).
- 0 to 2 years of relevant experience.
Skills and Knowledge
- Strong analytical abilities.
- Basic comprehension of telecommunications principles.
- Proficiency with Microsoft Office suite and related applications including Excel, PowerPoint, Power BI, and Power Apps.