Senior Executive - Back-End/Voice/Customer Service - Fraud Investigation

Role Overview

We are looking for a driven and skilled professional to become a part of our Fraud Operations team. The role involves thorough investigations related to various fraud types including Application Fraud, Transactional Reviews, Debit and Credit Card Fraud, Check Deposits, ACH and Check returns. The incumbent will be responsible for examining suspicious activities across multiple financial products such as checking and savings accounts, credit cards, loans, and investment accounts.

Key Responsibilities

• Conduct comprehensive analysis and investigation of fraud incidents within banking and financial service products.
• Advise and support management in formulating and executing strategic decisions and goals aimed at fraud prevention and detection.
• Assess whether a Suspicious Activity Report (SAR) needs to be filed and exercise sound judgment in this determination.
• Prepare detailed narratives for SAR filing and submit them for secondary review within the set deadlines.