Senior Executive / Assistant Manager, Strategy & Plans

Role overview

This position focuses on planning and delivering HR Shared Services for MINDEF employees. The role also covers the full handling of HR enquiries, with an emphasis on service quality, process improvement, and the use of digital tools to make operations more efficient.

Key responsibilities

• Set up and run the HR Shared Services approach so MINDEF employees receive reliable and consistent support.
• Oversee the HR enquiry function, including the use of chatbots and other digital solutions.
• Make sure HR queries are answered accurately and within the expected turnaround time.
• Analyse enquiry patterns and prepare reports based on query trends.
• Create and update process maps and standard operating procedures.
• Review existing processes to spot inefficiencies and implement better ways of working.
• Define and track key performance indicators to keep service levels on target.
• Work closely with a range of stakeholders to support smooth and effective service delivery.

Challenges in the role

• You will need to navigate complex HR systems and processes while pushing improvements and automation.
• The role involves balancing the needs and priorities of different stakeholders.
• You must be able to review HR policies carefully and interpret them correctly.

Requirements

• A qualification in Human Resource, Business Administration, Analytics, or a related discipline.
• At least 2 years of relevant experience is preferred in HR operations and systems, business process review, ticketing or helpdesk tools, and analytics.
• Familiarity with Open Government Products tools such as FormSG, Multi Respondent Form, and Plumber is an advantage.
• Strong working knowledge of Microsoft Excel, reporting tools, and database skills.
• Good communication, analytical, and problem-solving abilities.
• Strong stakeholder management skills, along with the ability to handle change effectively.
• Candidates without prior experience may still apply.
• Appointment level will depend on the candidate’s experience.
• Only shortlisted candidates will be contacted.