Senior eCommerce Manager, Marketplaces

About ZenToes

ZenToes was established in 2015 with a mission to help people move through life more comfortably. The company designs practical foot-care products that deliver quick, effective relief for common issues such as bunions, plantar discomfort, dry heels, and toe pain.

The brand aims to make foot care easy to approach, innovative, and empowering. With distinctive branding and a strong focus on customer value, ZenToes is working to bring fresh energy to an often-overlooked category.

ZenToes is already a leading Amazon brand and is expanding into additional marketplace and retail channels. As a remote-first, women-owned company certified by WBENC, it values ownership, curiosity, teamwork, and ongoing improvement.

The company is growing quickly and is looking for someone who enjoys solving business problems, improving systems, and creating measurable impact.

Role Overview

ZenToes is hiring a Senior eCommerce Manager, Marketplaces to oversee the daily performance of its marketplace business, with Amazon as the main growth channel. This person will own marketplace results across Amazon, Walmart Marketplace, and future channels by driving revenue growth, improving operations, and finding ways to enhance the customer experience.

The role reports to the VP of Marketing and works closely with Operations, Finance, Product Development, Creative, and outside agency partners. It also includes daily leadership of two marketplace contractors and oversight of the company’s external Customer Experience team.

The ideal candidate is proactive, accountable, and comfortable building better systems in a fast-moving environment.

Key Responsibilities

You will manage marketplace performance, lead Amazon optimization efforts, support operations and advertising, and guide product launches while improving processes and team execution.

Marketplace Management

• Oversee day-to-day performance across Amazon, Walmart Marketplace, and future sales channels.
• Create growth plans that lift revenue, profit, and operational efficiency.
• Track marketplace trends, competitor activity, and platform changes to uncover new opportunities.
• Prepare performance updates and strategic recommendations for company leadership.

Amazon Performance

• Manage Amazon Seller Central, catalog quality, listings, merchandising, and content optimization.
• Build keyword strategies using Amazon Brand Analytics, Search Query Performance, and Helium 10.
• Work with Creative to strengthen PDPs, A+ Content, the Brand Store, and conversion rates.
• Use Amazon tools and programs such as Vine, Deals, Coupons, Subscribe & Save, and Virtual Bundles.

Operations and Advertising

• Coordinate with Operations on inventory planning, demand forecasting, and account health.
• Address catalog, compliance, Buy Box, and other operational issues.
• Partner with internal marketing teams and external agencies to improve marketplace advertising.
• Monitor performance metrics such as revenue, TACoS, ROAS, conversion rate, organic rank, and inventory health.

Product Launches and Team Leadership

• Lead marketplace execution for new product launches.
• Align content, inventory, merchandising, advertising, and review-generation efforts.
• Provide day-to-day guidance to two marketplace contractors and oversee the external Customer Experience team.
• Develop scalable SOPs and processes that improve efficiency as the business expands.

What We Are Looking For

• At least 5 years of experience managing Amazon Seller Central businesses.
• Clear track record of growing marketplace revenue.
• Strong knowledge of Amazon SEO, catalog management, merchandising, and advertising.
• Hands-on experience with Amazon Brand Analytics, Search Query Performance, Helium 10, and Excel or Google Sheets.
• Experience working with agencies and cross-functional stakeholders.
• Strong analytical, organizational, and communication abilities.
• Comfort using AI tools to improve productivity and workflows.
• Self-directed mindset with strong ownership and comfort in a fast-paced setting.

Bonus Qualifications

• Experience with Walmart Marketplace or TikTok Shop.
• Experience launching new products on Amazon.
• Experience with Amazon Brand Registry.
• Background in CPG or consumer products.
• Startup experience.
• Experience managing contractors or small teams.

What Success Looks Like

• Profitable marketplace growth within the first year.
• Stronger organic rankings and improved conversion performance.
• Successful execution of product launches.
• Consistently healthy marketplace account performance.
• Scalable processes that increase efficiency.
• Strong partnership and trust across the organization.

Benefits

• Competitive base salary.
• Fully remote work setup.
• 401(k) match up to 4%.
• Eligibility for equity compensation after 6 months of employment.
• Employer-paid medical, dental, and vision coverage.
• Flexible PTO with a minimum requirement of 15 days.
• 10 sick days and 12 paid holidays.
• Paid parental leave.
• Flexible budget for your work-from-home setup.
• Internet and cell phone reimbursement.
• Opportunity to join a supportive, entrepreneurial, purpose-driven team.
• Chance to contribute meaningfully at a high-growth startup.

Physical Demands and Working Environment

This is a remote role and requires the ability to work from home. The position involves long periods of sitting and/or standing and frequent computer use for typing and other tasks. It also requires regular communication with teammates and outside contacts through email, messaging tools, video calls, and similar software. Some travel may be needed for marketing opportunities, events, or team meetings.

Company Values

WE CARE – ZenToes focuses on high-quality foot-care products that meaningfully improve people’s lives. Customer needs guide the company’s work, and the goal is to make foot care easy to discuss and support through both products and service.

WE REIMAGINE – The team embraces change, explores new opportunities, stays current with foot-care trends, and adapts quickly to keep moving forward.

WE SPREAD JOY – ZenToes values collaboration, positivity, and community impact. The company aims to make every step of the customer and employee experience upbeat and meaningful.

Diversity and Inclusion

ZenToes is an equal opportunity employer. All qualified candidates will be considered without discrimination based on race, color, religion, sex, national origin, ancestry, citizenship status, hair texture or hairstyle, pregnancy, childbirth or related medical conditions, physical or mental disability, age, military status, veteran status, marital status, domestic partnership or civil union status, gender identity or expression, medical condition, genetic information, sexual orientation, or other protected characteristics under applicable law.

Reasonable accommodations may be provided for qualified individuals with disabilities so they can perform the essential duties of the role, unless doing so would create undue hardship. The company may modify or assign additional duties as needed.