Senior Director, Retention Partnerships and Best Practices

Job Overview

This senior leadership role focuses on advancing consistent and scalable retention strategies across various sectors within Compass Group. The individual will act as a pivotal connector between key stakeholders including retention strategy teams, operational units, and enterprise resources to guarantee effective execution of retention programs that yield measurable outcomes.

Key Responsibilities

• Forge strategic partnerships with sector retention teams and operational leaders, fostering collaboration and mutual accountability for retention success.
• Comprehend and address sector-specific retention challenges and communicate feedback to refine retention approaches.
• Promote uniformity and scalability in retention methods, tools, and best practices while accommodating sector differences.
• Oversee adoption of enterprise retention methodologies such as Account Health Scores and Retention Risk Factors.
• Identify and propagate efficient retention processes organization-wide.
• Manage a central repository for retention-related resources and facilitate knowledge-sharing across sectors.
• Lead forums and communities of practice to encourage ongoing learning and innovation in retention.
• Monitor usage of retention tools, conduct portfolio reviews, and support continuous enhancement plans.
• Collaborate on retention governance, track progress, and contribute to the strategic planning of retention initiatives.

Candidate Requirements

• Minimum of 7 years of relevant experience in account retention, client relationship management, operations, business transformation, or similar areas.
• Proven record of building cross-functional partnerships and leading enterprise-wide change initiatives.
• Excellent communication and facilitation skills with influence capabilities.
• Experience in developing scalable operational frameworks and best practices.
• Strong analytical abilities to translate data insights into actionable plans.

Preferred Qualifications

• Bachelor's degree in Business, Operations, Hospitality, Organizational Development, Communications, or related field.
• Experience in hospitality, foodservice, healthcare, education, or facilities management sectors.
• Knowledge of client retention, contract renewal processes, customer success, and account management.
• Familiarity with CRM systems, BI tools, reporting platforms, and learning management systems.
• Advanced degree such as an MBA is advantageous.

Core Competencies

• Relationship building and influence
• Strategic and analytical thinking
• Collaboration and partnership
• Change leadership
• Continuous improvement and knowledge management
• Program and project management
• Effective communication and facilitation

Compensation and Benefits

The position offers an annual salary between $150,000 and $185,000 with eligibility for bonuses. The benefits package includes:

• Medical, dental, and vision coverage
• Life and disability insurance
• Retirement plans
• Paid time off including parental and holiday leave
• Personal leave and wellness programs
• Employee assistance programs and various discounts
• Additional benefits such as pet insurance, commuter benefits, and identity theft protection

Additional Information

Employers comply with applicable leave laws and may require background screening for certain positions. This role is fully remote and involves a full-time commitment.