Senior Director of Technical Services - North America

Company Overview

Sealed Air specializes in innovative packaging solutions that ensure the protection of essential goods during global transport, preserve food quality, support e-commerce and enhance digital connectivity, striving to create a safer, more efficient, less wasteful, and resilient global supply chain. In 2025, the company generated $5.4 billion in revenue and employs roughly 16,100 people serving customers in 119 countries and territories.

Role Summary

The Senior Director of Technical Services will strategically and operationally lead a nationwide team of field-based technical service professionals. This executive role oversees customer equipment performance, service quality, technical expertise, and commercial enablement for Sealed Air’s packaging and equipment systems.

Key Responsibilities

• Lead multiple teams and managers providing customer-facing technical support, installations, startups, preventive maintenance, troubleshooting, and training.
• Assume accountability for national service results and act as the highest escalation point for complex customer challenges.
• Collaborate with Sales, Operations, Engineering, and HR to align technical service strategies with overall business goals.
• Influence job design, capability frameworks, and workforce planning for technical sales support roles.
• Develop and implement standardized service delivery models, governance, and performance management systems to ensure operational excellence.
• Drive continuous improvement initiatives focusing on service quality, efficiency, inventory control, and time to resolution.
• Build and nurture leadership and talent within the technical service teams to strengthen capability and succession.

Qualifications

• Extensive senior leadership experience within technical or field service organizations.
• Strong knowledge of mechanical, electrical, and pneumatic systems.
• Demonstrated ability to lead leaders and manage distributed field teams effectively.
• Willingness and ability to travel extensively, including overnight and occasional weekend or holiday installations.

Preferred Experience

• Background in capital equipment, packaging systems, or industrial automation.
• Strong commercial insight with proven collaboration and partnership with Sales teams.
• Experience developing technical career progression paths and capability models.

Work Environment and Travel

This position supports a field organization that necessitates frequent travel, overnight stays, and occasional weekend or holiday work. The preferred workplace is Sealed Air’s headquarters located in Charlotte, North Carolina.

Success Metrics

• Maximized equipment uptime and service quality.
• Reduced customer escalations.
• Talent readiness and successful workforce planning.
• Standardized, consistent service execution.

Additional Information

Sealed Air promotes diversity and inclusion, committing to equal opportunity employment considering factors such as race, gender identity, veteran status, and other protected statuses. The company also emphasizes a secure application process, warning applicants against fraudulent recruitment attempts. Relocation support is available for this role.