Senior Director of Operations

About GT Independence

GT Independence is a mission-driven, family-owned national organization dedicated to supporting individuals in living independently through self-directed home and community-based care programs. The company emphasizes trust, autonomy, collaboration, and fun, providing employees with flexible time off, competitive pay, comprehensive benefits, and meaningful growth opportunities. GT Independence has earned national recognition, including the 2025 National Best & Brightest Companies to Work For Award and Great Place to Work® Certification for 2025–2026.

Role Overview

The Senior Director of Operations is a critical national leadership role focused on operational excellence, ensuring service quality, and scalable growth across multiple states. This executive-level position oversees complex multi-state operations within the fiscal intermediary and self-direction programs, leading regional Directors and senior operational management. Collaboration with executive leadership and cross-functional teams is essential to standardize processes, maintain regulatory compliance, enhance performance, and support long-term expansion.

Key Responsibilities

• Provide senior leadership for operations spanning various states and regions.
• Guarantee consistent, high-quality service delivery tailored to state-specific program requirements and regulations.
• Develop and implement standardized operational frameworks, workflows, and best practices at scale.
• Monitor regional performance, leading corrective measures and continuous process improvements.
• Serve as a senior escalation point for complex or high-risk operational issues.
• Drive strategic initiatives aligned with organizational objectives and participate in national growth strategies, including new market entries and program launches.
• Identify innovative and efficient approaches to scale operations effectively.
• Establish and review KPIs, dashboards, and metrics to influence outcome-driven decisions.
• Lead, mentor, and develop Directors of Operations and other senior leaders, fostering a culture of accountability and continuous learning.
• Support talent retention, performance management, succession planning, and organizational design efforts.
• Build and maintain relationships with state program leaders, community partners, and contracted agencies, representing GT Independence at a senior level.
• Collaborate with Compliance, HR, Finance, IT, and Quality departments to advance operational goals.
• Ensure compliance with federal, state, and program-specific regulations, partnering with compliance and quality teams to manage risk and audit preparedness.
• Lead national initiatives to enhance customer experience, workforce management, payroll processes, and service delivery.
• Promote a participant-centered care culture rooted in quality and accountability.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, Human Services, or related discipline is required.
• Master’s degree or equivalent senior leadership experience in healthcare or human services operations is preferred.
• Minimum of 8 years of progressive leadership experience in operations, including senior or executive roles.
• Extensive experience in home care, home health, personal care, fiscal intermediary services, staffing, or similar high-volume and regulated sectors.
• Proven track record leading multi-state or national operations and building effective leadership teams.
• Strong knowledge of workforce management, operational optimization, compliance, and service delivery.
• Excellent analytical, decision-making, communication skills, and executive presence.
• Ability to adapt and thrive in dynamic, fast-paced environments.
• Proficient with Microsoft Office and modern reporting and operational tools.

Work Environment & Travel

This is a fully remote national role that requires occasional travel for business purposes such as visiting state operations, partners, and meetings.

Culture & Inclusion

GT Independence is committed to fostering an inclusive workplace where diversity is celebrated as a strength that drives innovation and improves community service. The organization encourages employees to bring their authentic selves to work and supports a culture of empowerment and self-determination.