Job description

About Exubrancy

Exubrancy is a corporate wellness enterprise headquartered in New York, delivering both in-person and virtual wellness programs to corporate clients nationwide. These offerings include chair massages, fitness sessions, meditation, educational workshops, health fairs, and team-building events. The company relies on a nationwide vetted network of wellness practitioners and workshop partners, whom it sources, onboards, manages, and supports to ensure high-quality service delivery, which is central to client satisfaction.

Role Overview

The Senior Director of Operations will oversee the supply-side management, leading the operations team responsible for maintaining practitioner and partner relationships, quality control of the network, and operational systems. This leadership role involves directly managing a domestic team and an offshore support group. The role demands a hands-on approach, requiring decisiveness under pressure—whether in hiring, vendor negotiations, coaching, or process improvements—and requires physical presence in New York to engage with the network, team, and critical client work.

Primary Responsibilities

Act as the senior relationship manager for wellness practitioners and workshop partners, including recruitment, selection, rate negotiation, and ongoing retention efforts.
Make crucial hiring and retention decisions, conduct auditions for key candidates, and recommend suitable practitioners to internal teams for client assignments.
Maintain quality standards by addressing performance issues tactfully, from initial discussions to potential termination based on circumstances, always considering client and company reputation.
Manage contracts and compliance discussions in collaboration with finance to align terms beneficial for both parties.
Lead commercially focused, data-driven projects, such as pricing reviews, to protect and enhance gross margins, providing detailed, actionable proposals.
Supervise and mentor the operations team, ensuring balanced task distribution, regular feedback, and a strong team presence.
Collaborate cross-functionally with Sales, Account Management, and Finance, participate in programming discussions and key hiring decisions, and serve as an operational authority in urgent matters.
Maintain an extensive internal knowledge of network contacts’ backgrounds and qualifications to facilitate relationship management effectively.

Desired Skills and Qualities

Proven managerial experience, preferably overseeing both onshore and remote teams.
Exceptional interpersonal abilities, capable of building trust, managing sensitive conversations, and maintaining high standards without damaging relationships.
Strong presence and reliable judgment to make critical decisions and represent the company professionally.
Analytical and commercially astute, able to manage projects requiring financial insight and present sound recommendations.
Detail-oriented with a focus on process optimization and creating repeatable operational procedures.
Resilient and calm in high-pressure, time-sensitive situations, with a proactive approach to problem-solving.
Committed to continuous improvement through documentation, simplification, automation, and delegation to support scalable operations.
Prior experience or familiarity with wellness, events, hospitality, staffing, or marketplace sectors is advantageous but not mandatory.

Additional Information

This position reports directly to the President of Exubrancy and entails leading both an onshore operations manager and an offshore support team. Regular presence at the New York office and onsite locations is essential due to the nature of the company’s network and client work.