Senior Director, Global Commercial Learning & Development Strategy & Enablement

About Candela Medical

Candela Corporation is a global leader in aesthetic devices, renowned for its extensive product range and worldwide distribution network. We specialize in the development, manufacturing, and distribution of advanced laser and light-based technologies for medical and aesthetic applications. Our innovative products address a wide array of concerns, including hair removal, wrinkle reduction, tattoo removal, skin appearance improvement for vascular and pigmented lesions, and treatments for acne, leg veins, and scarring.

Our product development is driven by a world-class team of scientists and engineers, complemented by acquired and licensed technologies. These initiatives are supported by our global business units, clinical, regulatory, and quality teams, all managed under our robust Product Development Process (PDP) and Quality Management System (QMS).

Headquartered in Marlborough, Massachusetts, USA, Candela also operates an R&D facility in Yokneam, Israel, and has commercial offices across Asia Pacific and Europe. Our products are sold directly in 18 countries and through distributors in over 60 others, supported by field sales, service, clinical education, and marketing teams.

Job Summary

The Senior Director, Global Commercial Learning & Development Strategy & Enablement is a pivotal senior leadership role focused on designing, implementing, and scaling sophisticated training and learning programs for our global commercial teams. The primary objective is to enhance Customer Lifetime Value (CLV) and foster commercial talent development. This position acts as a crucial link between organizational strategy and practical execution, ensuring that all Learning & Development (L&D) initiatives are effective, scalable, compliant, and aligned with overarching enterprise objectives. The ideal candidate is an innovative learning architect with strong executive presence, hands-on expertise in instructional design and automation, and the ability to excel in dynamic, complex environments. This role will provide mentorship across the commercial organization, ensuring excellence in both internal and external training delivery. Furthermore, it plays a key part in customer education and the development of internal training tools for commercial staff, collaborating with Human Resources to leverage all available internal programs, systems, and resources. As a member of the Commercial Management Team, this position may oversee 1-2 full-time employees.

Key Responsibilities

• Develop and execute a comprehensive global commercial L&D strategy, emphasizing automation for innovation and scalability, ensuring alignment with enterprise goals and addressing performance gaps.
• Create and manage a detailed training calendar for both customers and internal commercial teams, ensuring cross-functional coordination with Sales, Service & Consumables, Clinical, GBU, Marketing, and Post-Sales departments.
• Conduct quarterly reviews to present learning insights and strategic recommendations to senior leadership, aligning with the company's CLV objectives.
• Lead change management efforts, supporting the adoption of critical global transitions and new tool implementations through well-structured learning programs.
• Establish and monitor Key Performance Indicators (KPIs) and analytics to rigorously assess learning effectiveness and program impact.
• Implement standardized instructional design methodologies (e.g., ADDIE, SAM) and adult learning principles for all internal and external training programs.
• Leverage modern training tools, techniques, and delivery methods to maximize learner retention and drive behavioral change.
• Oversee the entire commercial learning lifecycle, from needs assessment and design to development, delivery, and evaluation, utilizing blended learning approaches (in-person, virtual, e-learning).
• Perform gap analyses and needs assessments to ensure learning objectives are precise, relevant, and contribute directly to revenue generation.
• Spearhead the modernization of onboarding processes for both commercial staff and customers to enhance Customer Lifetime Value (CLV).
• Act as the primary subject matter expert for learning technologies, including AI tools (e.g., Synthesia, Gong) and Learning Management System (LMS) platforms, continuously evaluating and optimizing the training technology stack.
• Utilize AI tools to develop scalable, multilingual customer training modules and videos, thereby reducing the need for additional support resources.
• Promote the adoption of data analytics and blended learning strategies to improve program reach, engagement, and overall effectiveness.
• Manage the global Learning Management System (LMS) to accurately track course completions and certifications.
• Provide management and mentorship to staff responsible for training delivery.
• Collaborate with commercial business leaders across various functions to identify training needs and offer expert guidance on training design and delivery.
• Coach other trainers, Subject Matter Experts (SMEs), and leaders on effective delivery techniques, modern learning objectives, and innovative training formats.
• Direct the training strategy for Go-To-Market (GTM) initiatives and New Product Introductions (NPIs).
• Manage external consultants, vendors, and facilitators to ensure the delivery of high-quality, cost-effective training programs.
• Ensure all learning programs adhere to relevant regulatory compliance standards (e.g., FDA, MDR, ISO), maintaining accurate records and audit readiness.
• Develop programs that are designed for global scalability, accommodating diverse regions, languages, and cultural nuances to support a worldwide workforce.
• Manage the commercial global L&D budget, ensuring a strong Return on Investment (ROI) for all expenditures.

Additional Information

This job description is intended to encompass the majority of the job functions but is not exhaustive. Management may assign special projects or additional tasks as required.