Senior Customer Support Executive - Road Safety Assistance
Bengaluru, Karnataka, India · Full Time
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- Experience
- 1–4 yrs
- Salary
- INR 500,000 – INR 800,000 / year
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Applicants must be male candidates with a graduate-level education and suitable experience in customer service or related operational fields.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
The Road Safety Assistance (RSA) team at Redbus plays a critical role in ensuring passenger safety during unforeseen breakdowns. This specialized customer support function actively tracks buses near the passenger's breakdown location using live tracking technology. The main goal is to make arrangements to accommodate stranded passengers, facilitating their safe transport either to their final destinations or to intermediate hubs where they can continue their journeys. This role demands high responsibility, quick and rational decision-making, empathy, and staying composed under pressure.
Role and Responsibilities
- Provide immediate support to customers experiencing safety incidents.
- Coordinate promptly with bus operators to secure alternate transportation solutions.
- Offer timely and compassionate assistance to passengers stranded due to service disruptions.
- Work collaboratively with internal departments to facilitate swift problem resolution.
- Document incidents with precise attention to company protocols and SOPs.
- Escalate urgent or complex issues without delay.
Required Qualifications and Skills
- Possess a graduate degree in any discipline.
- Have 1 to 4 years of experience in customer support, operations, travel-related services, or escalation management.
- Exemplify strong analytical and problem-solving capabilities.
- Ability to make calm and effective decisions during stressful situations.
- Excellent communication skills with customers and internal teams.
- Demonstrate high levels of ownership and responsibility.
- Fluency in English, Hindi, Kannada, Tamil, and Telugu languages.
- Willingness to work night shifts with dedication.
Additional Information
- This position is open to male candidates only.
- Working shift: Night shift from 10:00 PM to 7:00 AM, based at the office location.
- Night shift allowance is provided in addition to the salary.
- Work schedule includes 5 working days per week with 2 rotational weekly offs.
About Redbus
Redbus.in is the largest online bus ticketing platform in India and serves markets in SEA and LATAM regions as part of the GO-MMT group (Nasdaq: MMYT). Handling up to 250,000 bookings daily, Redbus operates over 400,000 live routes globally and partners with more than 6,300 bus operators within India, providing services across over 50,000 routes to over 10 million customers. The company prioritizes people, innovation, and efficient transportation solutions, aiming to continuously improve road travel and expand internationally.