Client Onboarding Specialist - Sydney Office

About the Role

As a Client Onboarding Specialist at WeTravel, you will play a crucial part in enabling new clients to quickly and effectively adopt our travel technology platform. This role supports multi-day travel organizers by facilitating the migration of critical data, delivering personalized training sessions, and ensuring a smooth transition to our software services.

Joining our Activation & Implementation team means collaborating with Sales, Account Management, and Product teams globally to provide comprehensive client support throughout their journey. This position includes occasional business travel (1-2 times per quarter) for on-site onboarding projects.

Key Responsibilities

• Collaborate with Sales and other teams to prepare clients for successful platform adoption.
• Identify potential challenges early and proactively resolve issues to prevent complications.
• Manage multiple implementation projects concurrently, ensuring no task is overlooked.
• Personally lead onboarding projects from start to finish, delivering added value beyond initial expectations.
• Build client trips, migrate participant data, and conduct customized training sessions to establish client confidence in using the platform.

Candidate Requirements

• Fluency in English is essential; proficiency in additional languages is advantageous.
• Strong passion for educating clients and colleagues, with a focus on improving performance and driving commercial success.
• Highly organized, proactive, and comfortable with independent work.
• Experience or comfort in customer-facing roles with attention to detail.
• Excellent project management skills to juggle multiple stakeholders and deadlines effectively.
• Willingness to conduct onsite client visits as part of the role.

Preferred Qualifications

• Previous experience in travel technology or small-to-medium business SaaS industries.
• Familiarity with tools such as HubSpot, Slack, Confluence, and Loom.
• Background in Training, Onboarding, Customer Success, Account Management, or Implementation roles.
• Experience creating and executing best practices and streamlined processes.

Who May Not Be Suited

• Individuals who prefer purely reactive roles without customer interaction.
• Those uncomfortable with repetitive tasks that require sustained focus.
• Applicants who find working independently across multiple time zones challenging.

Working Environment & Benefits

• Work onsite in Sydney, with access to WeWork facilities on George Street, and flexibility for one remote workday weekly.
• Generous unlimited paid time off policy to recharge and maintain work-life balance.
• Annual opportunity to visit WeTravel’s Amsterdam headquarters for 2-4 weeks, including accommodation in company apartments.
• Work From Anywhere benefit granting up to four weeks per year working from an approved location.
• Comprehensive paid family leave and three paid volunteer days per year.
• Two-week cross-functional onboarding program to integrate smoothly into the team.
• Provision of state-of-the-art equipment and partial coverage for home office setup.
• Join a globally minded, travel-enthusiast team passionate about innovation and adventure.

Additional Information

Applicants must have the legal authorization to work in Australia as WeTravel cannot offer visa sponsorship or relocation assistance. WeTravel embraces diversity and inclusion, welcoming candidates from all backgrounds to contribute to transforming the travel industry.