Senior Customer Success Manager - Middle East

About Filigran

Established in October 2022, Filigran is recognized in the cybertechnology sector for its forward-thinking approach to cyber threat management. The company develops innovative open-source tools aimed at anticipating threats, identifying security weaknesses, and reinforcing organizational cybersecurity. Filigran's solutions are trusted by over 6,000 organizations globally in both public and private sectors.

Role Summary

We are seeking a Senior Customer Success Manager for the Middle East region to join our dedicated Customer Success Team. Based remotely in Saudi Arabia, this position will focus on nurturing and expanding customer relationships across the Middle East, ensuring users gain maximum value from their engagement with Filigran. Close collaboration with support, engineering, and product teams is essential to sync technical delivery with business objectives while building trusted advisor status with clients.

Key Responsibilities

• Manage all stages of the customer lifecycle including onboarding, adoption, training sessions, and contract renewals.
• Conduct customer training and spearhead specific customer missions.
• Establish and maintain proactive, enduring customer relationships throughout the Middle East.
• Work alongside Sales to uncover and support upselling and cross-selling possibilities.
• Coordinate with internal departments to swiftly resolve customer challenges.
• Collect customer feedback to help enhance product and service offerings.
• Monitor success metrics and leverage data to refine customer strategies and engagement.

Collaboration and Reporting

• Report directly to the VP of Customer Success for EMEA.
• Liaise closely with Customer Support Engineers, Customer Platform Architects, Sales, Product, and Engineering teams.
• Partner with regional teams to effectively serve a diverse Middle Eastern clientele.
• Drive cross-functional cooperation to ensure high levels of customer satisfaction and retention.

Candidate Profile

• Minimum of 5 years’ experience in Customer Success, Account Management, or related customer-centric roles within SaaS or technology industries.
• At least 3 years’ experience within the cybersecurity domain, particularly in threat intelligence.
• Fluency in both Arabic and English languages.
• Resident of Saudi Arabia with prior experience supporting customers throughout the Middle East.
• Technical proficiency with tools such as OpenCTI or OpenAEV (training will be provided).
• Excellent communication capabilities and comfort working in English-dominant professional environments.
• Adaptability to remote and asynchronous work culture.
• Familiarity with CRM and CSM systems, tracking customer journeys, and analyzing success metrics.

Why Work at Filigran?

Filigran is a fast-evolving, fully remote global organization creating open-source cybersecurity solutions, increasingly enhanced by artificial intelligence to empower defense teams in anticipating and mitigating threats more rapidly.

We are united by our belief in making impactful work that fosters a global community of security defenders promoting openness, resilience, and collaboration.

Our approach combines rigorous engineering with cutting-edge technologies like AI to deliver faster, smarter solutions.

Our culture is shaped by CORE values: Cohesion, Openness, Responsibility, and Equity, guiding our decisions, interpersonal treatment, and growth.

Compensation and Benefits

• Competitive salary coupled with equity ownership allowing shared success.
• Remote-first and flexible work arrangements promoting work-life balance.
• Choice over your work setup and tools.
• Biannual in-person gatherings for regional and global collaboration to strengthen team culture.

Equal Opportunity Employer Statement

Filigran is committed to inclusion throughout cybersecurity—from software code to company culture. We proudly embrace diversity in all forms and welcome applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability, veteran status, or other characteristics. Success at Filigran is driven by the unique contributions you bring to the team, not by your background or identity.

Join Us

If you are eager to help shape the future of cybersecurity and be part of an innovative team, apply now and contribute to building a safer digital world.