Senior Customer Success Manager (f/m/d) - 12 months Fixed Term Contract

About the Role

Join a global leader dedicated to fostering economic opportunity worldwide through its professional network. This position, based in Munich, Germany, offers a 12-month fixed-term contract as a Senior Customer Success Manager. You will play a pivotal role in maximizing enterprise customer success with LinkedIn's Sales Navigator product, driving adoption, engagement, and measurable ROI.

Key Responsibilities

• Collaborate closely with Account Directors to onboard and support Enterprise customers, ensuring effective use of LinkedIn Sales Solutions to realize business objectives.
• Create and maintain detailed customer success plans outlining shared targets, KPIs, and alignment with organizational goals, demonstrating clear return on investment.
• Serve as a trusted consultant and advisor to C-level executives, sales leaders, and program managers, delivering training, coaching, and communication regarding platform features to drive adoption.
• Encourage scalable utilization of LinkedIn resources such as community forums and workshops to improve client expertise in social selling methods.
• Proactively identify accounts at risk of attrition and develop mitigation strategies in partnership with Relationship Managers, including participation in quarterly business reviews.
• Monitor client engagement metrics and usage data to devise and execute strategies that boost product utilization and customer health.
• Maintain meticulous records of client communication and escalations via CRM tools (Salesforce.com).
• Leverage LinkedIn and client data insights to deepen customer engagement and maximize the value derived from Sales Navigator investments.
• Continuously expand industry knowledge and product expertise to tailor client engagements and recommend relevant feature adoption.

Candidate Profile

• Minimum of four years' experience in customer success, sales, or management consulting roles.
• Fluency in German is mandatory.
• Comprehensive understanding of the customer success landscape and ability to align solutions with business challenges and goals.
• Proven ability to cultivate trusted relationships internally and with external clients, acting as a subject matter expert in modern selling strategies.
• Experience delivering presentations to large audiences, including sales kick-offs and executive forums.
• Experienced in applying change management methodologies to enhance product or process adoption.
• Track record managing large-scale, global rollouts of sales or CRM solutions.
• Strong organizational, project management, and time management capabilities.
• Skilled in analyzing data trends to uncover growth opportunities for products or services.
• Proficiency in Salesforce and Microsoft Office suite (Outlook, Excel, Word, PowerPoint).

Additional Information

This role is based in Munich with a hybrid working model, blending on-site office presence with work-from-home flexibility as per team needs. The company upholds a culture of trust, inclusion, and growth, with a commitment to employee development.

Candidates should note there are global data privacy and compliance notices related to employment available for review.