Senior Business Analyst - Technology Demand & Solutions

Overview

We are looking for a seasoned and commercially focused professional to collaborate closely with the Community Financial Services (CFS) Business and Technology teams to steer strategic wealth initiatives, digital transformation, and enterprise-wide change programs.

Key Responsibilities

• Collaborate with Business stakeholders to gain insight into strategic objectives, challenges, and transformation opportunities and convert these into actionable and lasting solutions.
• Lead strategic discussions to define business requirements, operating models, and scope of solutions collaboratively.
• Analyze business needs and propose solutions that help attain the targeted business goals.
• Direct high-level solution conversations including process design, system integration, technical interfaces, and impacts across multiple platforms.
• Manage and support end-to-end solution delivery from design through development, testing, and implementation phases.
• Anticipate and mitigate risks, issues, dependencies, and obstacles ensuring successful delivery outcomes.
• Act as the central point of contact between Business and Technology teams to maintain alignment throughout the project life cycle from demand intake to implementation.
• Identify and recommend improvements for customer experiences, process efficiencies, and operational workflows.
• Contribute to strategic transformation efforts that enhance the Bank's digital capabilities and wealth management services.

Candidate Requirements

• Possess a degree in Business, IT, Computer Science, Engineering, Finance, or a related field. Certifications in Business Analysis, Agile, Scrum, or Project Management are highly desirable.
• Have a minimum of 12 years in business analysis, technology consulting, delivery, business partnering, or consulting within the banking or financial services sector.
• Demonstrate sound knowledge of banking products, customer journeys, digital platforms, and enterprise systems, preferably with experience in Wealth Management, Retail Banking, or Community Financial Services.
• Show proven ability to engage and influence senior stakeholders across business and technology divisions.
• Skilled in leading strategic discussions, refining business requirements, and converting business demands into viable technology programs.
• Experience in management, technology consulting, or transformation advisory roles involving business change, operating model development, and process enhancement is an advantage.
• Strong analytical problem-solving skills, capable of managing uncertainty and driving towards concrete decisions.
• Proactive, self-motivated, and adept at juggling multiple initiatives in demanding environments.
• Excellent communication, facilitation, and presentation skills with the ability to convey complex ideas effectively to both technical and business audiences.
• Team-oriented, customer-centric with a business-minded approach, coupled with enthusiasm for transformation, innovation, and ongoing improvement.

Additional Information

Only candidates shortlisted will be contacted for further steps.