Senior Business Analyst

About the company

Mastercard enables commerce across more than 200 countries and territories, helping people, businesses, and governments make secure, simple, and intelligent digital payments. Through technology, partnerships, and innovation, the company works toward a more sustainable economy where more people can thrive.

Role overview

The Global Business Services Center Financial Systems team provides consulting-style support to the Shared Services organization and other internal business stakeholders. The group focuses on project coordination, application assistance, and end-user support, and values people with strong leadership, consulting, and project management capabilities.

This position is centered on supporting Oracle financial modules and related applications. A strong working understanding of Oracle E-Business Suite and connected systems is important for success in the role.

Key responsibilities

• Oversee enhancements, projects, system setup, strategy, and ongoing support for Oracle EB Tax, Vertex Tax Engine, Edicom E-Invoicing, Oracle HR, and related tools.
• Work closely with business stakeholders to explain application features, identify automation opportunities, and deliver user training when required.
• Coordinate with internal technical teams to troubleshoot, test, and resolve issues.
• Handle production support activities, including incident management, ticket creation, progress updates, and escalation when needed.
• Assess and recommend new products or functionality based on business needs.
• Keep configuration records and training materials current after system changes or new releases.
• Support testing for patches, upgrades, and system modifications in a timely manner.
• Develop clear business and technical requirements, along with analysis and documentation, for assigned initiatives.

Candidate profile

• Bachelor’s degree in Accounting, Finance, Information Systems, or an equivalent combination of education and experience.
• Strong working knowledge of Oracle E-Business Suite v12 core financial modules; Oracle Fusion exposure is a plus.
• Ability to build influence quickly with business partners and help drive organizational change.
• Prior experience with e-invoicing and tax engine solutions is preferred.
• Comfortable using MS Office applications.
• Familiarity with project management methods and tools; experience with Microsoft Project and Visio is preferred.
• Strong written and verbal communication skills with the ability to collaborate effectively in a multinational environment.
• Good time management and prioritization skills, with the ability to work independently on assigned projects.

Security and compliance

Anyone working for or on behalf of Mastercard must follow the company’s information security expectations. This includes complying with security policies and practices, protecting the confidentiality and integrity of accessed information, reporting suspected security issues or breaches, and completing required periodic security training.

Other information

This role is based in the Pune/Pimpri-Chinchwad area and is structured as a full-time, onsite position.