Senior Associate - Capacity and Resource Management

About the Role

Join EY as a Senior Associate in Capacity and Resource Management, where you’ll have the opportunity to advance your career within a global organization that values diversity, innovation, and technology. EY is committed to supporting employees in becoming their best selves and contributing meaningfully to building a better working world.

As part of the Experience Management team, you will work with a high-performing and agile group of workforce management professionals, providing outstanding service to internal stakeholders and aligning employee experiences with their career goals.

EY Global Delivery Services (EY GDS) supports over 50,000 professionals worldwide, delivering innovative business solutions across EY member firms. Experience Management is key to EY’s strategy to enhance operational excellence and client satisfaction.

Responsibilities

• Lead staffing initiatives for assigned region/service lines, collaborating with service delivery managers to execute resource management processes.
• Track and analyze demand pipelines, including new projects, pursuits, and staffing needs.
• Evaluate and recommend fulfillment options from internal capacity and bench resources, as well as monitor external hiring efforts.
• Assign projects to appropriately skilled staff members based on required expertise.
• Maintain compliance with workforce management rules, deployment policies, talent guidelines, and regulations.
• Implement 30-, 60-, and 90-day staffing plans to minimize gaps in fulfilling demands.
• Work closely with project managers to accurately capture demand projections and identify actionable staffing requirements.
• Manage employee schedules using scheduling tools, promptly addressing conflicts and optimizing resource utilization.
• Strive to reduce bench time by proactive deployment and meeting key performance indicators such as utilization rates, time to fulfill demand, and bench aging.
• Offer guidance, mentorship, and technical support to associates and senior associates within the team.
• Maintain regular communication with stakeholders and prepare reports on business and operational metrics.

Candidate Profile

The ideal candidate will be a graduate with 4 to 7 years of relevant experience in workforce management, with strong knowledge of technology skills and operational/financial aspects of service delivery. The candidate should possess excellent analytical abilities to synthesize staffing demands, validate skills profiles, and coordinate staffing solutions effectively.

Essential qualifications include:

• In-depth expertise in resource management, demand planning, and management information systems.
• Proven track record of timely execution and delivering quality workforce services.
• A solution-driven attitude and strong problem-solving skills.
• Excellent communication skills, both verbal and written.
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• Strong interpersonal abilities and teamwork skills.
• Excellent time management and analytical capabilities.

Additional preferred qualifications:

• At least one year of experience managing or supervising people.
• Strong abilities in stakeholder management.

Professional Attributes

We seek motivated, committed professionals who possess a solid background in workforce management, numerical aptitude, eagerness to learn, and a blend of computer savvy with business understanding and negotiation skills.

Employee Benefits and Culture

EY GDS offers a dynamic global workforce environment with opportunities to develop professionally across multiple service lines and international offices. Benefits include continuous learning opportunities, customizable success pathways, transformative leadership coaching, and an inclusive culture that embraces diversity and encourages employees to use their voices.

About EY

EY is dedicated to building a better working world by creating long-term value for clients, people, and society, backed by teams in over 150 countries providing trusted assurance and innovative solutions.