Senior Account Executive, Ticketing

About League One Volleyball

League One Volleyball (LOVB), established in 2019, is a purpose-driven sports, training, and media organization focused on reshaping women’s volleyball in the United States and creating new opportunities for female athletes.

Volleyball holds a unique place in the U.S. sports landscape: it has Olympic success across women’s indoor, beach, and sitting disciplines, is the most popular girls’ youth sport, and has a player base of roughly 38 million current and former athletes. It is also the only major sport where women make up about 90% of participants. Despite that scale, the category has historically received limited attention from traditional investors, brands, and media.

LOVB is building a strong club foundation, using that audience to develop a leading professional league and a connected digital ecosystem. The organization follows a community-first model designed to grow participation, strengthen fandom, and create more opportunities for girls and young women in volleyball. This role sits within a mission-focused team that is working to redefine professional volleyball and women’s sports.

Role Overview

The Senior Account Executive, Ticketing plays a key part in expanding ticket revenue while providing high-quality service to members, fans, and community partners. The position focuses on new business development through season ticket memberships, group sales, fan experience packages, and retention efforts, while also helping deliver an excellent fan experience across LOVB markets.

This person acts as a central contact for season members and prospective buyers, developing relationships that support revenue growth, loyalty, and engagement. The work combines proactive sales activity with customer care and calls for someone who is highly driven, organized, and comfortable in a relationship-led, fast-moving environment.

The best fit for this role is a self-motivated professional with strong sales instincts, polished customer service, excellent organization, and genuine enthusiasm for sports and live events.

Key Responsibilities

Revenue growth and sales development

• Complete 60 or more outbound sales touches each day through phone, email, text, and LinkedIn outreach.
• Drive new ticket revenue through season memberships, group packages, partial plans, and premium offerings.
• Consistently achieve and surpass individual revenue and sales targets.
• Keep CRM records, pipeline stages, and forecasts current and accurate.
• Create and execute strategies that increase ticket sales performance.
• Identify opportunities to grow customer lifetime value through upgrades, add-ons, and cross-sell activity.

Prospecting and lead development

• Research, identify, and develop new sales opportunities.
• Maintain organized prospect lists and lead pipelines.
• Build connections with companies, organizations, schools, and community groups.
• Record customer details and sales activity accurately.
• Use prospecting tools and outreach methods to create qualified leads.

Membership retention and account handling

• Support renewal efforts and retention programs for season members.
• Find opportunities for upgrades, referrals, add-ons, and premium experiences.
• Develop durable relationships with season members and important accounts.
• Contribute to loyalty and retention initiatives that improve satisfaction and engagement.
• Communicate proactively about account benefits, events, and related opportunities.

Customer service and fan support

• Act as a main contact for season members and fans.
• Manage ticket exchanges, seat changes, account questions, and service requests.
• Resolve customer concerns in a professional and timely manner.
• Deliver service that strengthens the overall fan experience.
• Assist with member communications and service-focused campaigns.

Fan experiences and group programs

• Sell and coordinate fan experience packages and group outings.
• Work with internal partners to ensure fan experiences are delivered smoothly.
• Assist with execution and fulfillment on match days and at special events.
• Support hospitality, premium offerings, and fan engagement programs.
• Ensure experiences are delivered in line with LOVB standards.

Ticket operations and inventory management

• Accurately process ticket orders in Archtics, TM1 Sales, FEVO, Ticketmaster, and similar systems.
• Manage group fulfillment and ticketing requests.
• Help maintain clean inventory and order accuracy.
• Support ticketing administration and daily operational workflows.
• Assist with resolving ticketing problems and account issues.

Match-day and event support

• Support box office operations during matches and special events.
• Help with walk-up sales, customer support, and issue resolution.
• Serve as an on-site ticketing resource for assigned events.
• Support preseason programming, member events, fan activations, and community activities.
• Travel to selected matches and events when needed.

Cross-functional partnership

• Work closely with Marketing, CRM, Operations, and Event teams.
• Support ticket sales campaigns, group initiatives, and fulfillment work.
• Participate in team meetings and collaborative projects.
• Share customer insights that help improve the fan experience and business results.
• Contribute to broader organizational growth initiatives.

Required Skills and Qualifications

• Demonstrated ability to build relationships and generate revenue through outbound sales activity.
• Strong background in customer service and account management.
• Clear communication, presentation, and interpersonal skills.
• Ability to balance multiple priorities in a fast-paced setting.
• Well-developed organization and time management habits.
• Comfort working independently in a remote environment.
• Strong problem-solving ability and sound conflict handling.
• Careful attention to detail with consistent follow-through.
• Ability to learn and use ticketing and CRM platforms effectively.
• Strong interest in sports, live events, and fan engagement.

Education and Experience

• Bachelor’s degree is required, or an equivalent mix of education and experience.
• 1 to 3 years of experience in ticket sales, sports sales, customer service, business development, or a related area.
• Experience meeting sales goals and managing customer relationships.
• Prior work with CRM systems and sales pipelines is preferred.

Preferred Background

• Experience in professional sports, college athletics, entertainment, or live events.
• Familiarity with Archtics, TM1 Sales, FEVO, Ticketmaster, Salesforce, or similar CRM tools.
• Experience with outbound prospecting and lead generation.
• Exposure to season ticket membership programs.
• Interest in volleyball and women’s professional sports.

Behavioral Competencies

• Highly driven and focused on results.
• Strong relationship-building and customer-first mindset.
• Good communication and active listening skills.
• Proactive problem solver with initiative.
• Flexible and resilient in a changing environment.
• Team-oriented and collaborative.
• Strong attention to detail and execution quality.
• Positive, growth-oriented attitude.
• Commitment to LOVB’s mission and to growing volleyball.

Work Environment and Physical Requirements

• Must be able to work effectively in a remote, highly collaborative setup.
• Evening, weekend, and select holiday work may be required based on match and event schedules.
• Periodic travel is required for matches, member events, community activations, and company meetings.
• Must be able to stand and move throughout venues during match-day and event operations.
• Must be able to lift and carry event materials weighing up to 25 pounds.