Selling Partner Associate (English and French) - Remote at Amazon

Overview

This role supports third-party Sellers and Vendors engaged with Amazon’s marketplace by providing expert assistance through phone, email, and chat. Working from home within Ireland, associates are part of a remote team focused on delivering accurate, timely, and empathetic solutions while navigating Amazon's platforms and policies.

Shift and Location Details

The position involves rotating shifts from Sunday through Saturday between 7 AM to 10 PM. Shift schedules are determined after training, requiring flexibility, and no leave is permitted during training. The work is fully virtual, with all associates permanently home-based across Irish provinces.

Key Responsibilities

• Address inquiries and resolve concerns for Amazon’s Sellers and Vendors via multiple communication channels.
• Manage high volume inbound and outbound interactions effectively.
• Assess customer needs, investigate issues thoroughly, and offer well-researched solutions.
• Demonstrate customer obsession by delivering exceptional service and building lasting relationships.
• Meet productivity and quality targets.
• Collaborate with internal teams to ensure seamless support.
• Record all interactions following standard procedures.
• Troubleshoot product-related issues and provide relevant guidance.
• Attend ongoing training to maintain up-to-date product knowledge.
• Perform additional tasks or projects as assigned by management aligned to skills.

Team Culture and Benefits

• Join a diverse, multinational team with opportunities to engage in Amazon’s community groups and inclusive culture.
• Growth and leadership development opportunities exist within Amazon.
• Private healthcare plan is provided.
• Requirement of a high-speed internet connection (minimum 5 Mb download, 1 Mb upload) and a compliant home office setup before starting.

Basic Requirements

• Experience in customer service roles.
• Proficiency at C1/C2 level in English and one additional language as specified in the role title (French).
• Intermediate knowledge of Windows OS, Microsoft Word, Outlook, and Excel, and familiarity with online communication and collaboration tools.

Preferred Qualifications

• Strong oral and written communication skills demonstrating confidence and empathy during customer interactions.
• Previous experience in contact centre environments.
• Ability to thrive in a fast-paced, metric-driven setting with high productivity and quality standards.
• Multitasking capabilities to handle phone, chat, and email concurrently.
• Clear communication skills with confidence in supporting customers in English and the additional required language.
• Problem-solving aptitude with the capacity to translate technical or procedural language into accessible guidance.
• Motivated, eager to learn, and adaptable to evolving business needs.
• Ability to identify and implement process improvements.

Additional Information

Amazon is committed to equal opportunity employment and maintaining a diverse workplace. Reasonable accommodations are provided during recruitment and employment. Privacy and data security for candidates are prioritized.