Seller Success Advisor

About eBay

eBay is a worldwide ecommerce marketplace that helps buyers and sellers trade across more than 190 markets. The company focuses on reshaping online commerce and creating opportunities for enthusiasts and entrepreneurs alike.

eBay emphasizes authenticity, fresh ideas, and an inclusive environment where people can show up as themselves. The organization aims to support its customers, its business, and the planet through collaborative work.

Role Overview

The Seller Success Advisor role sits within the HiPo team and is focused on making the onboarding journey smooth and effective for new sellers. The person in this position will help sellers understand the essentials of selling on eBay, follow best practices, manage catalog uploads, and receive continued support through the early months on the platform so they can perform well, stay compliant, and remain satisfied.

What You’ll Do

• Contact sellers and encourage them to join the program.
• Act as the main contact for sellers through calls, email, and virtual meetings while helping them understand platform tools, policies, and operating processes.
• Support sellers with product listing, inventory setup, and listing improvement, and explain promotions, advertising options, and effective selling practices.
• Track seller engagement and performance indicators to make sure their initial growth stays healthy.
• Spot sellers who are dealing with technical, operational, or performance issues and resolve them promptly or escalate them by working with internal teams.
• Share regular performance updates and practical improvement plans to help sellers grow.
• Carry out periodic check-ins to collect feedback and maintain seller satisfaction.

What You Should Bring

• Experience in account management, client onboarding, customer success, or seller operations, ideally in ecommerce or a marketplace setting.
• Strong spoken and written communication skills.
• Good troubleshooting ability and the capacity to handle several tasks at once.
• Working knowledge of CRM systems, Excel or Google Sheets, and basic ecommerce tools.
• A service-focused, customer-first approach.
• Ability to juggle multiple accounts and priorities efficiently.
• Comfort using data and performance metrics to guide decisions.
• Team-oriented mindset with the ability to collaborate across functions.

Additional Requirements

• Travel is part of the role.
• Minimum 1 year of selling experience is required.

Equal Opportunity and Hiring Notice

eBay is an equal opportunity employer and considers all qualified candidates without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other protected characteristics. Applicants who need accommodations can reach out to the company for support. eBay also shares that it uses cookies to improve the experience and may use AI tools for administrative hiring tasks. The company directs candidates to its privacy and accessibility resources for more information about data handling, responsible AI use, and digital accessibility.