Security Analyst I - Remote

About PointClickCare

PointClickCare is a leading, privately held health technology company committed to empowering healthcare providers to deliver outstanding care. Our platform supports more than 30,000 provider organizations with the largest long-term and post-acute care dataset alongside a Marketplace of over 400 integrated partners. We continually reinvest heavily into research and development to drive innovation, and our culture has been recognized by Forbes and other accolades for excellence.

We champion a human-first approach to healthcare accelerated by Artificial Intelligence (AI), enhancing collaboration and decision-making across our teams. We hire for AI expertise and invest in ongoing training to foster innovation company-wide.

Role Summary

As a Security Analyst at PointClickCare, you will develop and execute protective measures to secure our network, endpoints, cloud platforms, data centers, and SaaS environments. Your role will enhance our security operations and cyber defense capabilities through automation and AI tool utilization. You will lead projects and manage security tools to strengthen our overall security posture.

Primary Responsibilities

• Serve as the main contact for daily monitoring, assessment, and reporting of security incidents using the SIEM platform.
• Oversee installation, maintenance, and operation of security infrastructure such as SIEM, antivirus, data loss prevention (DLP), privileged access management (PAM), and identity access management (IAM).
• Conduct targeted Threat Risk Assessments (TRA) on infrastructure, cloud solutions, and systems, collaborating cross-functionally to address vulnerabilities.
• Independently and collaboratively pursue automation of workflows using AI tools, automation frameworks, and workflow management solutions.
• Apply strong understanding of networking protocols, firewall management, access controls, and virtualized network security solutions.
• Maintain working knowledge of Windows, Active Directory, Group Policy, DNS, and Apple OS environments.
• Support the Vulnerability Management program by running scans and coordinating remediation with SaaS Operations and Corporate Technology teams.
• Evaluate security tools and processes, recommending improvements under guidance of the Director of Security Operations.
• Fine-tune alert systems to minimize false positives and actively participate in Incident Response and security investigations.
• Work closely with business units to establish a proactive and company-wide security culture.
• Lead security-related projects and initiatives to elevate the company’s security infrastructure.

Required Qualifications & Skills

• Comfortable integrating agentic AI systems in daily security operations, including validating AI-driven alerts and autonomous responses.
• Basic knowledge of large language models, including prompt design and critical analysis of outputs.
• Ability to author simple scripts or playbooks in formats such as YAML, JSON, or domain-specific languages to extend AI security platforms.
• Experience with integration frameworks like Model Context Protocol (MCP) to connect AI agents with security tools (e.g., SIEM, ticketing, threat intelligence, EDR).
• Familiarity with security automation concepts, APIs, and lightweight scripting languages like Python for tool integration and data transformation.
• Sound judgment to identify irregular AI agent behavior and escalate issues appropriately.
• Participation in regular security audits and collaboration with multiple teams to remediate identified infrastructure vulnerabilities.
• Strong knowledge of information security principles, vulnerabilities, encryption, and best practices.
• Experience managing Windows, Linux OS variants, PowerShell, Bash/Shell scripting, and Python development.
• Ability to work independently while proactively advancing security policies and processes.

Work Arrangement and Location Expectations

This is a remote position; however, occasional travel to the Mississauga or Salt Lake City offices for onboarding, team events, and meetings will be required.

Additional Benefits and Company Culture

• Benefits begin on day one, including a matching retirement plan and flexible paid time off.
• Access to wellness programs, parental and caregiver leaves, and fertility and adoption support.
• Continuous development programs, employee assistance, inclusive communities, and recognition initiatives.

Diversity, Equity, and Inclusion

PointClickCare is committed to equal opportunity employment without discrimination based on any legally protected characteristic. Accommodations are available for candidates with disabilities throughout the recruitment process.

Legal and Privacy Information

Candidate information will be processed and stored responsibly for evaluation and future opportunities. AI tools are used to assist recruitment but final hiring decisions are made by humans. Candidates are expected to comply with company information security policies upon hire.

Compensation Details

The annual salary for this role in Canada ranges from 72000 to 80000 CAD, plus a 10% bonus and benefits. The position is eligible for overtime.