- Experience
- Any
- Salary
- USD 17 – USD 17 / hour
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Eligibility
- This role is open to candidates who can work a seasonal, full-time onsite schedule in the United States for the duration of the book fair season. Applicants from underrepresented groups are especially encouraged to apply, and candidates do not need to match every qualification to be considered.
- Resume
- Required to apply
Where you'll work
Job description
About the company
Literati is a children’s book company that blends expert book curation with data science to help schools and families discover books kids genuinely enjoy. Its work centers on book fairs and book clubs, with the broader goal of encouraging reading, learning, and a lifelong love of books.
Role summary
This is a seasonal, full-time support role built to assist Book Fair coordinators during peak season. The position is intended for people who want structured, meaningful work with a predictable schedule and a clear end date. You will handle customer support, help schools manage their book fairs, and work from standard procedures and live support queues.
This role is not responsible for long-term project ownership, escalation management, or cross-functional program leadership; those responsibilities belong to permanent full-time employees.
Schedule and duration
The assignment runs from approximately August 31, 2026 through November 20, 2026. Weekly hours are scheduled between 25 and 35, and overtime is not allowed. Hours can change from week to week depending on seasonal coverage needs. The department operates from 9:00 AM to 9:00 PM CST. Employment ends when the season closes, and any future seasonal work would be optional and not guaranteed.
Compensation and benefits
The pay rate for this role is $17.50 per hour. Compensation is fixed and non-negotiable. As a seasonal employee, you are not eligible for standard company benefits except for any benefits required by federal, state, or local law.
What you will do
- Respond to customer questions by phone and email.
- Provide personalized support to the school contact running the book fair.
- Check in regularly with the school contact to help the fair run smoothly.
- Share resources that help with planning and operating the book fair.
- Support Business Development Representatives and Account Managers internally.
- Use Google Sheets, Slack, and Salesforce in day-to-day work.
- Coordinate customer requests so fairs remain stocked throughout the event.
- Update the CRM after customer issues are resolved.
- Guide customers on how to use the Square register.
What we are looking for
- Clear communication and strong people skills.
- Comfort handling support conversations over phone and email.
- Ability to work independently as well as with a team.
- Careful attention to detail and accuracy.
- Strong organization, prioritization, and multitasking abilities.
- Comfort with following established documentation and workflows.
- Ability to use available resources to deliver great service.
- Experience answering calls and emails is preferred.
- Flexibility to switch tasks during the day is preferred.
Additional information
Literati says it values its employees and aims to provide a workplace that supports professional growth, collaboration, and work-life balance. Team members have access to ongoing development opportunities and a flexible, supportive environment.
The company also emphasizes inclusion and encourages applicants from underrepresented groups, including women, BIPOC, and LGBTQ+ candidates, to apply even if they do not meet every qualification. People with unusual or nontraditional career paths are also welcome.
Tools used in the role
You should be comfortable working with Google Sheets, Slack, Salesforce, and the Square register.