SEA Region Field Service Manager

About the Role

The Field Service Manager will lead and oversee field service operations related to Transmission & Distribution (T&D) equipment and systems. Based in Singapore, the role ensures projects are executed safely, punctually, within budget, and aligned with customer expectations, quality standards, and regulatory mandates. The manager collaborates closely with Project Management, Engineering, Supply Chain, Tendering, Sales, and customers to promote operational excellence, optimize workforce and resources, cultivate field teams, and uphold top-tier safety and quality standards.

Key Responsibilities

• Lead and manage field service activities, ensuring site work is done safely and meets deadlines with high quality.
• Plan and allocate field resources including engineers, tools, equipment, and manpower efficiently.
• Coordinate resource mobilization and demobilization per project timelines and budgets to ensure delivery success.
• Provide technical and operational assistance to field teams and resolve issues promptly on site.
• Ensure adherence to company policies and environmental, health, safety, and quality requirements.
• Collaborate with cross-functional teams including Project Management, Engineering, Supply Chain, Tendering, Sales, and Immigration specialists to support project execution.
• Build and maintain strong customer relationships by managing communications and addressing service issues.
• Identify and assess project risks, implementing mitigation and contingency strategies.
• Ensure accurate and timely completion of site documentation, reports, and timesheets.
• Coach and develop field personnel through performance management and ongoing training.
• Lead continuous improvement initiatives to enhance operational effectiveness and service quality.
• Identify additional business opportunities and assist in managing variation orders and claims.

Key Accountabilities

• Successful delivery of field service projects with a focus on safety, timeliness, and budget compliance.
• Effective management of field resources, tools, workforce, and workload balance.
• Proficient use of field service management systems such as ServiceMax, Dispatch Console, Quality Suites, and others.
• Maintain compliance with safety, quality, and regulatory standards.
• Develop and sustain competency levels of field service teams.
• Support Project Managers in planning, scheduling, and site risk analysis.
• Provide technical and operational input to Tendering and Sales divisions.
• Drive customer satisfaction and identify opportunities for business growth.
• Manage business transactions including purchase requisitions, cross-border mobilization orders, tool rentals, and billing processes.

Required Qualifications

• Bachelor's degree in Engineering or a related technical field, or equivalent experience.
• 5 to 10 years of experience leading teams and similar roles within the Transmission & Distribution sector.
• Strong business acumen including market understanding and international exposure.
• Fundamental knowledge of Transmission & Distribution systems.
• Familiarity with GIS, AIS+GCB, and Transformer equipment.
• Understanding of electrical regulations.
• Experience with financial metrics including costing and estimation.
• Knowledge regarding immigration procedures for cross-border projects.
• Willingness to travel to customer sites as required.

Desired Qualifications

• Certification in pertinent local safety regulations and statutes.
• Project Management certification.

Behavioral Skills and Competencies

• Leadership with team coaching capabilities.
• Collaboration and teamwork aptitude.
• Capable of managing change and resolving conflicts.
• Proficient project and resource planning skills.
• Strong organizational and time management abilities.
• Familiarity with MS Project software.
• Customer and results-oriented mindset.
• Effective communication and influencing skills.
• Strong problem-solving and decision-making capabilities.
• Data-driven approach.
• Adaptable and flexible to changing circumstances.

Additional Information

• This is a fully remote position based in Singapore.
• Relocation assistance is not provided.