School Receptionist - Cranleigh Abu Dhabi

About the Role

Cranleigh Abu Dhabi is inviting applications for a highly organised and hospitable individual to join the Pre-Prep team as a Receptionist. This role is ideal for someone enthusiastic about contributing to a bustling school environment and dedicated to delivering excellent service to young students, their families, and visitors.

As the initial point of contact for the Pre-Prep School, you will be instrumental in ensuring a welcoming, smooth front-of-house experience. Your responsibilities will include managing daily administrative tasks, overseeing attendance monitoring, and serving as a vital communication hub connecting parents, staff, and visitors.

Fluency in both Arabic and English is crucial to effectively support our diverse parent community.

Key Responsibilities

• Act as the main contact for attendance-related inquiries from parents, staff, and leadership.
• Track, document, and update student attendance data using school management systems such as iSAMS and Engage.
• Investigate unexplained absences and communicate attendance trends to senior leadership and Heads of Year.
• Maintain timeliness logs and issue reminders to parents about punctuality when necessary.
• Manage sign-in/out procedures for late arrivals and early departures.
• Compile and distribute daily absence reports to relevant departments.
• Ensure compliance with ADEK regulations by managing necessary attendance records.
• Handle attendance data during school functions, trips, and exams.
• Welcome and guide visitors at reception, providing a friendly and professional atmosphere.
• Respond promptly and professionally to telephone and email enquiries following school protocols.
• Support safeguarding by managing visitor sign-in systems and issuing badges.
• Assist the Administration Team with communication tasks, filing, printing, and event setup.
• Participate in administrative and pastoral team meetings as required.

Qualifications and Experience

• Minimum educational requirement: "O" Levels, NVQ, High School Diploma, or equivalent.
• Preferred 1 to 2 years of experience working in school administration or a customer service role.

Skills and Knowledge

• Fluency in both spoken and written Arabic and English is essential.
• Familiarity with school information management systems such as iSAMS, Engage, or SIMS.
• Excellent interpersonal and organisational abilities.
• Professional telephone etiquette.
• Ability to handle confidential information with discretion.
• Capacity to remain composed under pressure and manage multiple tasks simultaneously.
• Strong attention to detail.

Additional Information

Cranleigh Abu Dhabi prioritizes safeguarding and promoting the welfare of children and young people. All employees are required to adhere to child protection policies. Employment offers are contingent upon satisfactory references and clearance from police checks.