- Experience
- 4+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- Work from home
- Eligibility
- Experienced home lending underwriters, especially those with home equity exposure, who can work remotely from an eligible U.S. location and who are not located in Hawaii or Alaska.
- Resume
- Required to apply
Job description
About the Role
Join a modern financial services and banking organization that is working to improve how people manage personal finance. The company uses mobile-first technology and innovative products to serve millions of members and help them move toward their goals. This role supports multiple functions across Sales, Operations, and Quality Assurance within the home equity underwriting space.
Role Summary
The Scenario Desk Underwriter will provide underwriting support across several teams and serve as a subject-matter resource for home equity-related questions, policy interpretation, and issue resolution.
What You’ll Do
- Stay current on loan program changes and internal credit policy requirements.
- Support the Home Equity Scenario Desk by answering questions on guideline interpretation, occupancy, income calculations, complex loan situations, and home equity policy and procedure topics.
- Build and maintain documentation such as common scenario guides, quick reference guides, and FAQs for loan officers, underwriters, customer experience teams, and processors.
- Own and update standard operating procedures for the Home Equity Underwriting department.
- Take part in team meetings and contribute ideas for process improvement.
- Help underwriting managers review quality assurance findings and provide feedback or targeted coaching to the home equity underwriting team.
- Partner with processing leadership to identify opportunities for better cross-team collaboration.
- Support internal audit issue resolution and remediation efforts.
- Serve as a link between Credit Policy and Underwriting for credit exceptions when underwriting management is unavailable.
- Review credit policy exception requests each month and recommend updates to policy where appropriate.
- Act as an additional point of contact for the underwriting team when management is unavailable.
- Coordinate with closing teams on issue management.
- Escalate rush closing condition changes when an underwriter does not have the capacity to handle them.
Requirements
- At least 4 years of experience in home lending underwriting.
- Strong written and verbal communication skills.
- Demonstrated ability to deliver accurate, timely support in a fast-moving environment.
Preferred Background
- Prior experience in home equity underwriting is preferred.
Additional Information
Final base compensation will depend on factors such as experience, skills, and location. The employer offers a broad benefits package. The company is an equal opportunity employer and considers qualified applicants without regard to legally protected characteristics. Qualified candidates with arrest or conviction records will be considered in line with the applicable fair chance ordinance. Reasonable accommodations are available for applicants with disabilities during the hiring process. Remote work cannot currently be accommodated from Hawaii or Alaska because of insurance limitations. Current employees should apply through the internal job board rather than this posting.
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