Scaled Customer Success Manager, Spanish

About the Company

Notion is a shared AI workspace built for teams and agents to think and work together. It brings knowledge, projects, meetings, and AI tools into one environment so work feels more connected, efficient, and easier to manage. Individuals, small teams, and large enterprises all use Notion to run their daily operations.

Employees at Notion are expected to model the product experience themselves and help shape the future of work. The company values thoughtful craftsmanship, durable product building, and the idea that meaningful work is still deeply human. Rather than focusing only on feature releases, teams work to define how people collaborate in the AI era, whether that means building a company’s system of record, managing AI agents, or reducing routine work so customers can spend more time on high-value tasks.

Role Overview

This position is focused on scaled customer success across EMEA. The person in this role will support a broad customer portfolio, help onboard and grow accounts, and use targeted programs and outreach to improve adoption, activation, and expansion. The role also involves close partnership with sales teams and acting as a trusted guide who helps customers get more value from Notion.

What You’ll Do

• Oversee a substantial customer portfolio across EMEA.
• Support onboarding and account growth through customized consultations, training sessions, and assistant programs.
• Build and launch outreach campaigns at scale to the right customer contacts to improve adoption.
• Partner closely with sales counterparts to strengthen product usage and customer success outcomes.
• Represent the product internally and externally, helping customers improve workflows and increase return on investment.
• Spot strategic accounts that can drive more monthly active users and additional seat growth.
• Identify customers who are not fully using the platform’s potential and work with them on an action plan for better results.
• Contribute ideas and insights that help shape broader growth strategy.

What Success Looks Like

• Helping expand adoption for a product that solves practical business problems for organizations of all sizes, from major enterprises to personal use cases and even nonprofit work.
• Contributing to the foundation of customer success by helping define sales-assisted motions as part of an early team.
• Serving as a dependable advisor and product specialist through onboarding, trainings, and working sessions.
• Sharing customer insights that influence future product direction and help teams prioritize what comes next.
• Growing professionally while working on high-impact challenges in a fast-moving environment.

Qualifications and Experience

Candidates should bring at least 3 years of experience in a fast-growing software company, along with a proven record of success in customer success or account management. Fluency in Spanish is required. The role also calls for experience handling a high volume of accounts, strong self-motivation, a collaborative mindset, adaptability, and comfort working in an evolving team and business environment.

Applicants should enjoy helping others solve business problems, working with new people, and learning how to use AI tools to work more efficiently. Prior experience in building customer success playbooks, running scaled programs, managing campaigns in Outreach, using Notion, or working with Salesforce and Gainsight would be advantageous. Technical strength and prior experience as an early hire in a fast-growing startup are also valued.

Additional Information

Notion offers competitive cash compensation, equity, and benefits. The compensation for this role depends on factors such as location, scope of the position, and the candidate’s background and expertise. The estimated total on-target earnings, including base pay and incentive compensation, are €89,000 to €100,000 per year.

Applicants should note that submitting an application means consent for Notion and its affiliates to collect and process personal information in line with the company’s Global Recruiting Privacy Policy.

There is also an expectation that employees remain curious and open to using AI as a practical collaborator in their work. In some roles, AI fluency may be required explicitly; for this role, curiosity and willingness to adopt AI tools are emphasized.

Equal Opportunity and Accommodations

Notion is an equal opportunity employer and welcomes candidates from a wide range of backgrounds. The company does not discriminate on the basis of protected characteristics and will consider qualified applicants with arrest and conviction records where permitted by law. Reasonable accommodations are available during the hiring process for candidates who need them.

The company also states that it does not discriminate in hiring or employment decisions based on race, color, religion, national origin, age, sex, pregnancy, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other protected characteristics. Reasonable accommodations are available for qualified individuals with disabilities and disabled veterans during the application process.