- Experience
- Any
- Salary
- USD 60,000 – USD 60,000 / year
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- Work from home
- Education
- Bachelor's degree preferred
- Eligibility
- Candidates who can work full-time in a remote contract-to-hire arrangement are eligible. U.S.-based applicants are preferred. Applicants with relevant experience in customer success, onboarding, implementation, or customer-facing SaaS roles are encouraged to apply.
- Resume
- Required to apply
Job description
Role overview
Releventful is hiring a Customer Success Manager for a contract-to-hire, full-time remote position, with U.S. candidates preferred. The role offers an annual compensation of $60,000. Releventful is a contemporary event management platform created for venues, hospitality groups, caterers, and other event-centered businesses. Its software brings together sales, booking, contracts, payments, planning, communication, and operations in one system.
This position is ideal for someone who enjoys helping customers get value from software, building long-term relationships, and working across onboarding, training, support, and account management. You will partner closely with Product, Sales, and Leadership to strengthen the customer journey and help influence how the Customer Success function grows.
About Releventful
Releventful builds software for the event industry, with tools designed to simplify and connect the many steps involved in managing events. The platform is focused on improving efficiency and helping businesses operate more smoothly.
What you'll do
- Own and coordinate customer onboarding and implementation work from start to finish.
- Run live training sessions for customers and provide follow-up guidance to reinforce learning.
- Act as the main contact for customers during onboarding and the early stages of their relationship with the platform.
- Handle support requests through chat and email in a timely, professional manner.
- Help customers set up, configure, and adopt the platform effectively.
- Spot signs of customer risk early and take action to support retention.
- Create strong relationships with customers and serve as their advocate internally.
- Record, categorize, and relay product feedback, bugs, and feature requests.
- Keep onboarding materials and training resources current and useful.
- Work with Sales, Product, and Leadership to continuously improve the customer experience.
What we're looking for
The ideal candidate brings strong communication skills, relationship-building ability, and experience with customer onboarding, implementation, or customer success work. Presentation and training skills are important, along with strong organization, follow-through, and the ability to manage several accounts or priorities at once.
We are also looking for someone who thinks clearly through problems, takes ownership of outcomes, and works well with minimal direction. Prior exposure to SaaS products or other customer-facing technology is preferred. A bachelor’s degree or equivalent professional experience is also preferred.
Why join Releventful
- Be part of a fast-growing SaaS company and help shape its direction.
- Take on meaningful ownership with direct influence on customer outcomes.
- Work closely with company leadership.
- Enjoy a fully remote setup.
- Grow into a customer success leadership path as the business expands.
- Represent Releventful at industry conferences and within the broader event space.
Additional information
This role is structured as a contract-to-hire opportunity and is intended for full-time employment. The work arrangement is remote, with a preference for candidates based in the United States. If you are motivated by helping customers succeed and thrive in a fast-moving, collaborative environment, this opportunity may be a strong fit.