Scaled Customer Success Manager - French Speaker

About Notion

Notion represents a collaborative AI workspace fostering teamwork and communication by integrating knowledge, projects, meetings, and AI tools all in one place, aiming to make work more efficient and cohesive. Millions of users, from individual professionals to large enterprises, rely on Notion daily. The team behind Notion, called Notinos, prioritizes quality craftsmanship and long-term value, driven by the belief in human-centric work amidst advancing AI technologies.

Role Overview

• Oversee an extensive portfolio of clients located in the EMEA region.
• Facilitate client onboarding and growth through customized Notion training sessions, consultations, and assistant initiatives.
• Develop and execute large-scale outreach campaigns directed at key contacts to promote Notion adoption.
• Collaborate closely with sales teams to bolster Notion adoption within customer organizations.
• Act as a product champion internally, enhancing customer workflows and maximizing their benefits from Notion.
• Identify and engage strategic customers to increase active users and license expansions.
• Proactively reach out to customers underutilizing the platform and devise action plans to support their success.
• Provide feedback that helps shape Notion’s overall growth and strategy.

Achievements & Impact

• Enhance adoption and customer growth of a widely loved platform serving diverse users from global firms to nonprofits.
• Contribute to building the foundational Customer Success framework at Notion as part of an early team.
• Function as a trusted advisor by delivering onboarding, training, and collaborative sessions exploring new application areas of Notion.
• Gather customer insights to inform product development and better meet user needs.
• Develop and refine your skills by addressing significant challenges within a rapidly scaling environment.

Qualifications and Skills

• Minimum of 3 years’ experience in a fast-growing software company environment.
• Proven success in Customer Success or Account Management positions.
• Fluency in French is required.
• Experience managing extensive account portfolios.
• Strong self-drive to excel and contribute within a team setting.
• Adaptable mindset thriving in early-stage team dynamics with a growth-focused attitude.
• Motivated by empowering others to succeed and develop professionally.
• Capacity to quickly adjust to evolving business and industry landscapes.
• Enjoy connecting with new individuals and solving complex business challenges.
• Not mandatory to be an AI expert, but curious and open to leveraging AI tools to enhance productivity and results.

Preferred Additional Experience

• Development of Customer Success playbooks or procedural frameworks.
• Experience managing scaled programs or campaign creation using platforms such as Outreach.
• Familiarity with using Notion professionally.
• Interest in data analysis and insights, with prior use of Salesforce and Gainsight.
• History of being an early hire at fast-growing startups.
• Strong technical competency.

Compensation and Benefits

Notion offers a highly competitive package including base salary and incentives, with the total on-target earnings expected to range from €89,000 to €100,000 annually, adjusted for experience, location, and role complexity.

Additional Information

Applicants' data will be handled according to Notion’s Global Recruiting Privacy Policy.

Artificial Intelligence at Notion

While not all roles require advanced AI knowledge, Notinos are expected to be intellectually curious, embrace discovery, and use AI as an integral collaborator to improve their work quality and efficiency.

Equal Opportunity Employer

Notion is committed to hiring diverse talent and does not discriminate based on legally protected attributes. The company considers applicants with arrest or conviction records in accordance with local laws and provides reasonable accommodations during the hiring process to qualified candidates with disabilities.